The Unified Communications Specialist shall have the following responsibilities :
- Lead the migration and adoption of Microsoft Teams as our primary unified communications platform.
- Design, implement, and manage Microsoft Teams environments, including configuration, customization, and integration with other systems.
- Provide technical expertise and support for Skype for Business, Jabber, Cisco CMS, VTC (Video Teleconferencing), Oracle SBCs (Session Border Controllers), and other communication services.
- Ensure seamless intercommunication between various communication platforms and services.
- Collaborate with IT teams and stakeholders to gather requirements, define project scopes, and deliver solutions aligned with business needs.
- Conduct thorough testing and troubleshooting to ensure the reliability and performance of unified communications systems.
- Develop and maintain documentation, including system configurations, processes, and procedures.
- Train end-users on the effective use of unified communications tools and platforms.
- Monitor system performance, analyze trends, and implement optimizations and upgrades as needed.
- Stay current with industry trends and technologies related to unified communications and recommend improvements or enhancements.
Requirements :
- TS / SCI with FS Poly
- CompTIA Security+ CE.
- Bachelor's Degree plus 14 years technical experience (five years technical experience can be substituted for degree).
- Ability to manage complex projects and work effectively in a cross-functional team environment
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
- Excellent problem-solving skills and a proactive approach to addressing issues
- Experience with Skype for Business, Jabber, Cisco CMS, VTC systems, Oracle SBCs, and other unified communications technologies
- Proven experience as a Unified Communications Specialist or similar role, with a focus on Microsoft Teams migration and administration
- Strong expertise in Microsoft Teams administration, including voice and video integration, channels, chat, and collaboration tools
- Desired Skills : Ability to collaborate effectively with cross-functional teams
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