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Customer Support Team Lead

VirtualVocations
Paterson, New Jersey, United States
Full-time

A company is looking for a Customer Support Team Lead to guide a team in delivering exceptional customer support in the trucking industry.

Key ResponsibilitiesImprove customer experience and drive satisfaction metricsMonitor and provide feedback on agent performance and interactionsIdentify recurring issues and collaborate on process improvementsRequired Qualifications3+ years in a leadership or supervisory role managing customer support agents4+ years in a remote customer support role within fintech or tech startupsExperience with customer support tools and platforms (e.

g., Zendesk, Intercom)Prior experience managing projects or process improvement initiativesPassion for delivering world-class customer service

16 hours ago
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