About ETS :
For more than years, we have amplified products and services based rigorous research and our belief in the power of learning.
Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint.
Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
POSITION SUMMARY
Contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by Product Operations Manager.
End-to-End Product Management & Delivery :
- Contributes to the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
- Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
- Identifies operational improvement opportunities to enhance product delivery
- Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners
Contract / SLA Fulfillment :
- Provides status updates on day-to-day operations
- Provides support to resolve operational issues
- Executes against SLA’s and KPI’s under the guidance of Product Operations Manager
Financial Management :
- Aids in the development of cost estimates for product operations and enhancements
- Tracks product-related expenditures against budget
- Supports attainment of surplus targets by controlling expenses
- Adheres to ethical standards and comply with the laws and regulations applicable to the job function
PRIMARY RESPONSIBILITIES
Ability to work with cross-functional teams
- Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
- Ability to understand client / vendor’s needs and ensure that ETS is meeting those expectations
- Demonstrated understanding of product operational needs
- Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
Sr. Director, Product Operations Management
The Senior Director, Product Operations Mgmt. The Senior Director, Product Operations Mgmt. For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. The senior director role calls for an innovative leader with an in-depth knowle...
Sr. Product Operations Associate
Contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by Product Operations Manager. Contributes to the creation of the product work plan and supports execution against the product work plan objectives, including e...
Sr Functional Analyst, Patient Operations Product Team
Patient Operations Senior Functional Analyst will be responsible to drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO). Product management and stakeholder management experience. For these roles, onsite presence is considered an essential job f...
Sr. Director, Product Operations Management
The Senior Director, Product Operations Mgmt. The Senior Director, Product Operations Mgmt. For more than years, we have amplified products and services based rigorous research and our belief in the power of learning. The senior director role calls for an innovative leader with an in-depth knowledge...
Sr Product Manager, EMS
You will collaborate with numerousinternal subject matter and functional experts, and will be comfortable working with Sales, Business Development, Product Marketing, Policy, Finance, Legal, Engineering, and Operations, among others. Develop detailed product requirements for both cloud software and ...
SOW - Program Support Manager
Innova Solutions is immediately hiring for a .Position type: Full-time/ Contract.Piscataway, NJ - Hybrid/Remote ....
Regional Account Manager
A company is looking for a Regional Account Manager responsible for managing client accounts and driving profitability. ...
Data Analyst
As a Data Analyst with expertise in cloud software development, you will play a pivotal role in improving the lives of veterans by harnessing the power of data. Understand the unique business requirements within the context of veteran support and develop data models that transform raw data into impa...
Business Analyst (Credit Card Domain)
Title: Business Analyst (Credit Card Domain). Examining unknown factors which define a business's problems. Integrating new systems and programs with business operations. Evaluating ways of implementing software products into business operations. ...
Data Analyst
We seek a detail-oriented Data Analyst to support our business teams by providing comprehensive campaign reporting and creating insightful visualization dashboards. The ideal candidate has a strong analytical mindset, experience with data visualization tools, and a passion for turning complex data i...