Summary :
Supervisor Support Specialist is responsible for assisting the consumer / supervisor in maintain their self directed personal assistant services to ensure independence within the community.
This position acts as a support system to the consumer supervisor and is responsible for resolving any issues that may arise. Duties :
Communicates with each consumer on caseload at least once every 30 days by phone and once every 3 to 6 months in person on home visits.
Receives referrals and schedules appointments to meet with consumers and explain the CDPAS program to them.
Trains consumers by going through the CDPAS training manual with them to make them aware of how to find attendants, go through the hiring process, complete weekly timesheets, prevent Medicaid fraud, complete disciplines and accident reports, etc.
Audits and processes timesheets for each consumer ensuring proper procedure in identifying Medicaid fraud.
Refers consumer to proper agencies to assist with applying for Medicaid, Pooled Trust programs, Loan Closet, etc.
Attends long term care council meeting for each county to stay informed with issues or new programs within the long term care population.
Attends county meetings to stay up to date on the status of each of the consumers on the caseload with that county.
Communicates with each county and Managed Care Organization to maintain current prior authorizations for each consumer.
Completes 30 day and 67 day notification letters for each consumer whose prior authorization will be expiring within that time frame to ensure that there will be no lapse in service or billing issues.
Tracks consumer billing authorization.
Assists supervisor with the re-authorization process.
Ensures proper documentation of case notes.
Performs other duties as assigned. Skills :
Microsoft Office (Word, Excel, Outlook)
Ability to learn company in-house software.
Excellent written / verbal communication.
Must possess superb listening skills.
Ability to multi-task and prioritize.
Qualifications :
Minimum Associate's Degree in Human Services, Social Work, Sociology, or related field required Bachelor's preferred.
One (1) to three (3) years working with the disability community Language Required : None Minimum Education : Associates Degree Minimum Experience : 1-2 years
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