Resident Relations Coordinator

The Resident Relations Coordinator is responsible for overseeing the continuity between the Community Director and the Service Director.

Daily interaction with the residents as well the staff. Responsibilities include greeting residents and vendors, so an outgoing personality is a must.

Helps to improve resident retention by insuring resident satisfaction. Resident retention and customer satisfaction are key responsibilities.

Job Duties include :

• Assist staff with resident move-in and move-out inspections and documents each
• Acts as a liaison between leasing and maintenance to insure the turnkey of vacant units
• Assist with vendor relations and oversee renewals
• Greeting residents and handling the intake of all work orders
• Responsible for closing out work orders and then following up with the residents to insure their satisfaction
• Coordinate the completion of work orders with the maintenance staff
• Work with Community Director resolving resident conflicts

Qualifications :

• Ability to engage with vendors and management
• Planning and Organizing
• Verbal and Written Communication Skills
• Strong self-direction and high accountability level
• Familiar with Microsoft Office products

Knowledge :

Must demonstrate solid understanding of on-site property management operations and positions. Must have strong inter-personal and communication skills, both verbal and written.

Must be able to handle multiple projects / assignments concurrently and be very results-oriented. The candidate will be highly motivated, be a team player and must take direction well.

Must be a self-starter.

Management : 1 year (Preferred)

Resident Relations : 1 year (Preferred)

Education and Experience Preferred :

• High School Diploma or G.E.D.
• 1+ year customer service experience
• Some maintenance experience a plus

EEO / AAP

Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Physical Demands :

The work is not physically demanding. Typically, the associate may sit comfortably to do the work. However, there will be some walking (approximately 50%);

standing; bending; carrying of moderate items such as office supplies. Carrying small items out of units may be necessary, such as paint cans, lite trash, etc.

up to 15 pounds. No special physical demands are required to perform the work.

Work Environment :

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or residential complexes.

The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.

The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, qualifications, and physical demands and working conditions explained to me.

I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager.

Employee Signature Date