ServiceNow Business Analyst
Job Title ServiceNow Business Analyst / Functional Consultant Location LA, USA Duration Long-Term Contract (W2) Rate : Please share your expectations Relevant Experience (in Yrs) 4-6 yrs. JOB DESCRIPTION
- 4 to 6 yrs. Experience
- Lead as subject matter expert in an ITIL design area, consulting on ITIL service management. Having knowledge, technique, and expertise in ITIL processes.
- Applies expertise to support the end client and client vision and strategic direction for streamlining and standardization of IT Service Management and Asset Management process
- Facilitate the design of IT Service Management and Asset Management capabilities that include IT processes and RACIs in alignment with the operational teams across the organization
- Provide Process SME support to IT transition / service design teams in creating processes, procedures, and tools configurations
- Advising on steps to improve process following the ITIL guidelines.
- Participating in Process design activities increasing the maturity level
- Work with Service Catalog owners on designing of Service Catalog intake, workflow and Integrations
- Work with Asset Process owners and Operations team on defining the hardware asset management and software asset management processes and share requirements to development team
- Participate in planning activities along with the Project Manager
- Share ServiceNow best practices and be consultative throughout the technical design of the project
- Produce a detailed functional design document (High Level and Low Level document) to match client's ITSM process requirements
- Co-team with the ServiceNow Technical Architect to produce a functional specification for custom development and systems integration requirements.
- Support Project team on ServiceNow functional and end user training plans
- Knowledge of features for ServiceNow ITSM / ITAM / CMDB modules on a user / fulfiller level
- Good communications and presentation skills.
Please suggest.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
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