Assistant Manager

Responsibilities

Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework

Acts as manager of supported practice in Operations Manager's absence

Plans and prepares work schedules and assigns team members to specific duties

Work with team members to help develop successful patient communication skills and facilitate learning

Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE

Assisting in driving year over year revenue and profit growth

Ensure adherence to cash management and accounting protocols

Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit

Provide effective leadership, coaching and mentoring to identify and implement opportunities for improvement

Ensure office is following PDS standards in respect to facility cleanliness and maintenance

Lead and participate in daily huddles and all other meetings as required

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement

Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life

Supports Clinicians education and referrals regarding the Mouth-Body Connection

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Effective Team Builder (Character / Integrity; communicates openly; willingness to confront; motivator / inspirer; educator / trainer, promotes learning;

effective assessor of talent; consistent)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians;

understands local market drivers and competition)

Influencer (active listener / observer of behavior; builds trust with those requiring coaching; creates a win / win need for change;

tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to multi-task effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.

Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
30+ days ago