Patient Counselor

Overview

Oversee the day-to-day operation for the surgical oncology division. Assist with the office patient flow. Liaison between patient and doctor.

Open and coordinate daily clinic schedule. Enter radiology orders, obtain pre-surgical testing, vital signs, pre-authorization from insurance company.

Responsibilities

Assist in training new Medical Assistant staff.

Coordinate patient care from time of referral to Surgical Oncology visit and surgery if necessary.

Assist in managing tumor board conferences and facilitate follow up care after the conferences.

Educate patients as to the proper techniques of a self-breast exam as well as, self-breast exam training to patients, medical students and residents.

Communicate with various departments and referral agencies to facilitate accurate and appropriate care of patients.

Communicate and educate area groups, institutions, churches, etc. to increase awareness of program.

Assist with maintaining and updating the database of patient information and the Breast Evaluation Program calendar to ensure appropriate follow up.

Manage future appointments additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology testing prior to patient visit.

Participate in all staff meetings, education lectures and quality improvement activities.

Assist diagnosed cancer patients navigate the healthcare system through their treatment.

Chaperons when appropriate and assists minor surgeries.

Compile and assess reports and forms prior to surgery.

Obtain vital signs, reconciles allergy lists, medication lists, and smoking status of patients.

Order and call in medication through the electronic medical records.

Maintains clean, well-equipped examination rooms, cleans, and sterilizes instruments.

Stocks examination rooms, triage area, and work station with medical supplies for designated team.

Performs phone triage, completes team tasks, paperwork and faxes.

Schedule surgeries and post-operative appointments.

Patient appointment scheduling including all follow-appointments.

Respond to questions from patients, family members, faculty / residents, other health care providers in a timely and professional manner.

Maintain and update demographic patient information (patients that are not on the E H R).

During clinic hours, assist with patient triage and office surgical procedures to include notating nurse notes into the patient’s chart.

Serves as the patient advocate and ensure the optimal patient experience.

Responsive to patient needs solving patient problems and issues.

Knowledge of Medicaid procedures and explains to patients to ensure they begin the process to obtain coverage.

Filing, faxing and copying as requested.

Prepare correspondence / forms / letters etc. as requested by patients and faculty.

HIPAA Conforms to all applicable HIPAA compliance and safety guidelines.

Complete all tasks assigned to individual team (as well as covering for other clinical staff who may be temporarily absent).

This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians.

All tasks must be reviewed, addressed and marked appropriately before the close of each business day.

Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.

Maintain licensed certification.

Perform other duties as assigned.

Qualifications

Associate’s degree plus three (3) years of relevant experience working in a hospital or doctor's office. CMA (Certified Medical Assistant) or LPN preferred.

LPN’s must be licensed in Virginia. Preferred surgical / oncology experience. Must have knowledge of third party billing procedures and surgery scheduling.

Familiarity with desktop computing tools, multi-line phone systems. Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff.

Copy of active certification is required upon application submission. Documentation must include your name, certification number, and expiration date.

Location : Location

US-VA-Norfolk