Landscaping Account Manager

POSITION SUMMARY :

In this position the Account Manager is primary client contact for all jobs in the area.

PRIMARY DUTIES AND RESPONSIBILITIES :

Field Management

• Develop production activity calendar
• Review new equipment technology
• Plant, Turf & Tree Health Care (finalize annual agronomic plans, develop selective pruning schedule
• Order fert. & pest products, order premurgent, schedule pre emergent applications
• Schedule Summer aeration
• Maintains familiarity with each job’s specifications and insures compliance.
• Develops and maintains schedules for maintenance work on all jobs.
• Creates routes for crews and coordinates manpower, equipment and materials.
• Monitors and arranges schedules for irrigation system on job sites.
• Monitor and arrange schedule for pest control and fertilization.
• Manages equipment needs and sees that all equipment in the area is properly maintained.
• Manage designated work teams
• Employee reviews, discipline & skill set assessment
• Production & efficiency
• Scheduling & seasonal start-up
• Solve production related issues
• Implement agronomic plan
• Develop & update production activity calendar
• Equipment utilization & asset management
• Manage asset newness
• Oversee all support regimes (shop support, supply chain support, adm. support, resources support such as vendor, supplier, Sub Contractor, etc.

financial tool support (systems understanding & education).

Safety

• Oversee to insure safe operations
• Orient new employees
• Strictly adhere to all safety policies
• Discipline aggressively
• Job site safety
• Equipment utilization safety
• Load-unload and dispatch safety
• Sub Contractor & Vendors safe operations
• Spring, summer & fall safety training
• Conduct site safety

Quality Control

• Inspect prior to crew visit
• Perform quality walks with crew leaders
• Perform OTJ Training
• Manage weather related events
• Implement technological advancements
• Specification engineering
• Curb appeal management

Client Relations

• Informs clients of problems and changes concerning their properties in a timely manner.
• Sees that client requests are responded to in a timely manner.
• Anticipates client needs in a pro-active manner.
• Life cycle management landscaping
• Lawn & ornamental fertilization plans with Pest Control Manager
• Pest management plans with Pest Control Manager
• Arbor culture plans
• Air & light management
• Water management
• Life cycle replacement plan
• Life cycle management irrigation
• Controller upgrades
• Valve and head retrofits
• Understand contractual obligations & specifications
• Review each contract specifications
• Provide activity calendar to work team leaders
• Reaffirm contractual understanding with customer
• Address contractual dispute immediately
• Re-Engineer specifications periodically (technology advancements, contractual mistakes, site learning’s, market shifts & client observations
• Develop client & work team
• Influencing relationship
• Managing relationship

Budget

• Insure budget compliance
• Post job cost daily (if applicable)
• Review budget to actual reports weekly (if applicable)
• Address suspected estimating errors immediately positive & negative
• Report site condition changes immediately
• Manage agronomic plan & watering schedules
• Periodically adjust budgets based upon lessons learned, market conditions & technological advancements
• Uncontrollable (uncontrollable costs, weather phenomena’s, economic phenomena’s & market shifts / market conditions

Personnel Development (if not a dedicated operations supervisor)

• Screens, hires and terminates employees within their area.
• Evaluates performance of foreman and makes recommendations regarding wages.
• Develops training goals for all subordinate personnel.
• Develop training matrix
• Develop and post training board
• Conduct weekly refresher training
• Develop training library
• Develop skill driven wage policies
• Oversee employee policy training
• Conduct lesson learned reviews
• Insure best practice & standard practice training

Sales

• Oversee project enhancement & landscape upgrades
• Develop a responsible enhancement plan for each project (safety, life cycle, long term cost management, curb appeal
• Oversee enhancement work team efficiency
• Oversee enhancement work team quality
• Oversee budget to actual
• Conduct lessons learned reviews
• Sell Enhancement projects. This includes bid preparation, submittal, and overseeing project until completion.
• Develop new leads of Maintenance Prospects
• Target sales for increased route density.
• New account Sales, Be able to measure for bid estimate, create bid proposals and present / close sale
• Manage renewals (Re-Conversion)
• Establish trust competency, communications, corporate
• Maintain a client management schedule
• Set high standards
• Provide planning tools

Administrative

• Oversee & administrate field related reporting
• Time sheet reporting
• Materials coding
• Hire documentation
• Employee discipline documentation
• Dismissal documentation
• Employee review documentation
• Supports branch vision, performs accordingly and passes it on to employees.
• Upholds and enforces all Triple J policies. Provides feedback to employees on procedures and policies.
• Monitors direct labor budgets.
• Keeps office informed of changes in job and billing status.
• Provides accurate and timely paperwork flow from field to office.
• Actively supports branch safety program.
• Insures extra work is billed on time.
• Assists with sales and renewals as appropriate.
• Volunteers for projects and programs, makes improvements and adds suggestions for existing programs.
• Provides creative solutions to problems.
• Thinks ahead, has pro-active plan to keep Triple J ahead of the competition.
• Assumes responsibility, authority, and is accountable for all activities within an area.
• Goes beyond the client expectations of service. Must be able to anticipate client’s needs.
• Aware of the pulse of the organization and keeps immediate supervisors and those he is responsible for informed.

Marketing

• Manage your market
• Conduct a market study
• Build market density
• Post contacts and dates of contacts
• Post follow-up meeting dates
• Develop & calendar contract renewals
• Send or deliver auto renewal letters
• Post cold calling selling schudle
• Understand the customers value chain
• Create ways to move up the chain
• Price to the market segments ability to pay
• Create walletshare strategy (service line sales, snow, arbor, irrigation, etc.)
• Developing market segment specific (read segment specific trade magazines, join market specific trade organizations, attend real estate related trade shows & attend HOA / POA meetings

Personal Effectiveness

• Manage personal effectiveness
• Competency trust
• Communication skills
• Network management (drive marketing & Re-Conversion success)
• Personal organization &Time management

REQUIREMENT (KNOWLEDGE, SKILLS, AND ABILITIES)

• Must be able to prioritize multiple deadlines & keep up a fast pace environment
• Good communicating with Persons Inside and Outside the organization, representing the organization to the public, government, and other external sources.
• Developing, designing, or creating new applications, ideas, relationships
• Developing and Building Teams (Encouraging and building mutual trust, respect, and cooperation among team members and maintaining Interpersonal relationships.)
• Making Decisions and Solving Problems (Analyzing information and evaluating results to choose the best solution and solve problems, and good attitude).
• Organizing, Planning, and Prioritizing Work (Developing specific goals and plans to prioritize, organize, and accomplish the work.)
• Highly proficient in the following software programs : (Excel Word, Publisher, Emails, Internet, & PowerPoint
• Knowledge of operation of standard office equipment (Fax, Copier, Scanner etc.)
• Proficient with smart phones and tablets
• Strong Communication skills - written and verbal (Basic reading, verbal, writing and grammar)
• Information gathering and information monitoring
• Attention to detail and accuracy, Flexibility & Adaptability
• Client service orientation
• Teamwork oriented
• Ability to stay focused, efficient, and effective in managing multiple priorities.
• Professional demeanor and ability to defuse emotional situations in a calm manner.
• Strong interpersonal skills and good judgment
• Proven ability to work independently to achieve accomplishments
• Mature, energetic with a let’s roll up our sleeves’ attitude which is especially important in a small but growing organization
• Proven ability to effectively collaborate with internal team, cross-functional team, and external parties in a rapidly growing environment

EDUCATIONAL QUALIFICATIONS :

College Degree Preferred

ENVIRONMENTAL REQUIREMENTS :

Limited temperature fluctuations.

PHYSICAL REQUIREMENTS :

Must be able to pass a drug screen. Must be able to the following : Sit for long periods of time, able to stand for at least 4 hours at a time, occasionally required to climb stairs, have normal eye / hand motor coordination and the ability to grasp small objects, possess a normal extended reach, must be able to move about, lift up to 40 lbs, and have the ability to determine colors and possess near perception.

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