Job Description
As a trusted Microsoft partner in the Federal space, the Site Lead drives operations both on a local and cross-site level in support of Microsoft’s Government Cloud Collaboration Center (GC3) that provides end-to-end operational support for Azure core.
Operational support is comprised of workstreams : Live Site Engineering (to include incident management), TechOps / SIM (deskside and secure space support), Network Management, Identity Management, Customer Experience (CXP) and Azure Engineering Learning (Training).
Duties and Responsibilities
- Senior resource on-site who is accountable for day-to-day operations and program oversight
- Ensure there is global operational coverage of all workstreams 24x7, to include onsite shift coverage for locations within your region
- Building partnerships and liaising with customer team leads to determine solutions for issues that may arise
- Understanding operations at the tactical level
- Build scalable and sustainable internal processes to ensure operational efficiencies
- Facilitate program communications and provide regular status reports as required to include briefings to the customer
- Foresee and analyze project risks, develop risk management plans and mitigate subsequent issues
- Initiate meetings with customer when needed
- Shape established metrics from collection to dynamic dashboards to include KPI / SLA tracking
- Drive operations and special projects to expand our capabilities
- Seek growth opportunities for our employees and the business
- Partner with leadership team and regional Delivery Manager to ensure the best operational outcomes for the program
- Oversee the regional sites under your purview and visit those sites as needed
- TS / SCI with Poly clearance
- Strong cross team / group / org collaboration skills
- Excellent communication skills to include effectively tailoring messages to the specific needs of the audience
- Demonstrates strong project management skills
- Exhibits excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space
- Demonstrated experience in briefing to customers / clients
- Experience with Microsoft Office tools (powerpoint, excel, word, sharepoint)
- Ability to travel to sites within your region when needed
- Shift work may be required
- Design, develop, and deliver training programs that align with customer objectives, utilizing various training methods and tools, including e-learning, workshops, and on-the-job training
- Advises and makes improvement recommendations of the delivery of on-site and / or in-house training classes, seminars, self-study, lectures, demonstrations, simulation exercises and discussion groups for customers and / or employees.
- Create and maintain training materials, including presentations, training manuals, and e-learning content. Applies advanced knowledge for the planning and designing of instructional methods and materials
- Identifies training needs and recommends advanced training solutions by working with business leaders and critical stakeholders.
- Learning cutting edge technology, working closing with our Microsoft partner
Minimum Qualifications
- Bachelor’s Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.
- 5 years of experience in Information Technology
- 8+ years of project management experience
Clearance Requirements
Active TS / SCI w / Full Scope Poly clearance level required.
Preferred Job Specific Skills
- Experience working in / with a data center, managed services project and / or in a secure operations center preferred
- Involvement supporting air gapped or any cloud environments a plus
- Experience with technical writing, SOP creation or knowledge articles
- PowerBI experience
- Experience supporting the Azure cloud environment
Other Job Specific Skills
- Must have strong communication skills and be able to effectively communicate technical issues.
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Advanced knowledge of issued hardware and / or software products and excellent working knowledge of personal computers and peripherals required.
- Ability to get team members to work together to accomplish tasks.
- Stays up to date technically and applies new knowledge to job.
- Ability to think long-term and establish achievable action plans.
- Actively looks for ways to help people in the most efficient manner.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Understands the implications of new information for both current and future problem-solving and decision-making.
30+ days ago