Dispatcher (Customer Care Specialist)

Dispatcher (Customer Care Specialist)

at TrueNorth Remote TrueNorth is a new kind of trucking carrier. Our mission is to overhaul the trucking industry by focusing on the people who actually do the work the drivers.

Were building software that will become the operating system of trucking, by automating busywork, cutting out middlemen, and allowing the people who do the lions share of the work to take home the lions share of the profits.

Your role : As a dispatcher, youll support a number ICOs by booking loads (helping them maximize their take-home pay), helping them resolve exceptions, and providing excellent service to shippers.

You will also work with our product and engineering team to help them build technology that takes the headaches out of your job.

You'll thrive in this role if you :

• Are compassionate, empathetic, and excited to work closely with ICOs and help their businesses succeed
• Have at least 1 year of dispatching experience
• Are comfortable juggling multiple, detailed tasks on tight timelines
• Have demonstrated success working as a truck driver or dispatcher
• Can continue to provide excellent customer service to ICOs and shippers through tense situations and emergencies
• Default to improving processes vs. following a playbook
• Are comfortable testing new technology features and providing feedback on them

Day-to-day duties :

• Get to know ICOs preferences and help them book the best loads
• Coordinate with ICOs and customers to ensure timely pickup and delivery
• Train and assess ICOs on new features of TrueNorth technology
• Provide feedback to the product team
• Provide after hours support on evenings and weekends as needed
• Bonus : have knowledge of semi-truck and trailer maintenance

Were a small team centered around a common mission : profits to truckers. We operate with a strong set of values :

• People first. People, product, profits. In that order. We believe investing in our people employees and customers leads to better products and more profits.
• Think from first principles . Question everything. Understand why, and reason from the ground up.
• Be direct and kind. Have the tough conversations, and bring your heart. Communicate to create clarity and understanding.
• Treat feedback like a team athlete . The mark of a great athlete is how quickly they adapt to feedback. Great teams are composed of athletes who teach and support each other.
• Go all-in . Commit. Take ownership. Hold yourself and others accountable.

How we care for our employees :

• A collaborative team of people who are excited for you to join and who will have your back
• A clear career path with opportunities for development, both personally and professionally
• Mission-driven work with an opportunity to make a real impact on the trucking industry
• Six different medical insurance plans to suit your and your family's needs
• Dental and vision insurance
• 401k
• Generous PTO plan
• Competitive salary
• Competitive equity

TrueNorth is an equal opportunity employer. We believe diversity in ethnicity, culture, gender, age, and life experiences is what sets us apart, and we commit to celebrating diversity in every single hire.