Business Technology Consultant

The Team

Our team bridges internal business units and external strategic partners to advance technology and business capabilities that shape the annuity new business experience. We oversee a diverse portfolio that includes strategic initiatives, tactical enhancements, continuous improvement efforts, and production support.

We value team members who bring curiosity, collaboration, and an advisor- and customer-first mindset. We embrace diverse perspectives, foster mutual respect, and believe in having fun while delivering exceptional outcomes.

The Opportunity

As an Business Consultant, you'll thrive in a fast-paced, collaborative environment where strategic thinking meets operational execution. You'll partner closely with key third-party administrators and Home Office stakeholders to proactively address critical business disruptions, drive process improvements, and elevate the overall experience for both customers and advisors.

The Impact

In this role, you'll be instrumental in ensuring the integrity and success of annuity-related technologies and processes. Primary responsibilities include :

• Third-Party Incident Management : Lead the identification, assessment, and resolution of disruptions involving external partners to minimize impact.
• Test Strategy & Execution : Develop and execute comprehensive test plans across strategic and tactical initiatives.
• Regression Testing & Change Management : Safeguard system stability through iterative development cycles.
• Business Acceptance Testing : Validate business requirements and ensure stakeholder alignment prior to deployment.
• Product Owner Support : Assist with the Fixed Annuity Order Entry Platform, contributing to platform enhancements and readiness.
• Issue Escalation & Communication : Identify and communicate critical production issues and defects to appropriate stakeholders.
• Change Management Leadership : Design and implement readiness plans, procedures, and communications to support business transitions and resolutions.
• Mentorship : Guide and support other Business Consultants in test strategy development and business analysis.
• Requirements Analysis : Translate business and user needs into clear, actionable system requirements.
• Execution Accountability : Ensure timely and accurate delivery of assigned efforts.
• Barrier Removal : Proactively identify and eliminate obstacles to successful execution.

The Minimum Qualifications

The Ideal Qualifications

What to Expect as part of MassMutual and the Team

#LI-RS1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.