CUSTOMER CARE SPECIALIST

Customer Care Specialist page is loaded Customer Care Specialist

Customer Care Specialist

locationsCity Office Phoenix, Phoenix, AZ time typeFull time posted onPosted Today job requisition idR0048610 This position is responsible for collecting outstanding balances from residents within the first 30 days from when a resident moves out of an apartment home.

Additional responsibilities may also include partnering directly with communities on various issues, as well as reviewing resident and / or collection files for proper documentation and verifying all documentation is accurate and complete to ensure compliance with all applicable laws and departmental policies / guidelines.

Furthermore, this position addresses and validates any resident inquiries / concerns, while achieving established daily, weekly, or monthly targets.

This position will also be responsible for overseeing the collection of Deposit Alternative Programs for Greystar.JOB DESCRIPTION

1. Makes outbound calls and emails to former resident(s) with outstanding balances and collects payments; Preferred resource is outbound calls to achieve established budget quota and recovery percentage goals.

Emails are very limited.

2. Responds promptly to former resident(s) inquiries according to level of urgency and properly records detail of actions taken.

3. Verifies accuracy of charges on move out balance, researches inconsistencies, and makes any necessary corrections per the lease agreement.

4. Maintains accuracy of resident personal demographic and confidential information (e.g., names, addresses, DOB, social security numbers, etc.

ensures compliance with any / all applicable contract terms, company policies and / or state / federal laws.

5. Communicates and coordinates with other internal departments as necessary.

6. Completes projects, tasks, assignments, and other work that is unique to the department, follows departmental policies and procedures, and meet standards, metrics, and other benchmarks used within the department for evaluating performance and results.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary.

Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and / or other benefits from which to choose.*

Greystar will consider for employment qualified applicants with arrest and conviction records.*

locationCity Office Phoenix, Phoenix, AZ time typeFull time posted onPosted 3 Days Ago