LaSalle Network is currently partnered with an expert Technology Advisor and MSP in Greenville, SC, who is seeking an experienced Desktop Support Engineer to join their team.
In this on-site / contract-based opportunity, you will play a vital role in supporting various projects and providing technical assistance to end-users and staff and will be expected to perform Level 1-2 support tasks.
This position requires a versatile individual with excellent troubleshooting skills, proficiency in ticketing systems and knowledge of Windows and IOS environments.
Desktop Support Analyst Responsibilities :
- Provide desktop support, including troubleshooting and resolving hardware and software issues
- Perform troubleshooting on the fly and resolve technical problems efficiently
- Map printers and network drives to ensure smooth operations
- Utilize ticketing systems for issue tracking and resolution
- Perform break / fix and Asset Management related tasks while in-between projects
Desktop Support Analyst Requirements :
- 2-3+ years of experience in desktop support, including mapping printers and network drives, troubleshooting and utilizing ticketing systems
- Proficiency in ticketing systems ServiceNow
- Strong knowledge of Windows (Office / MS 365) environment
- Experience with IOS environment, including MDM / Intune, is highly preferred
- Ability to work well in a team and communicate effectively
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