General Manager

Job Description

Job Description

Company Overview :

Founded in 1980, Warwick Hotels and Resorts represents a collection of distinct, upscale hotels and resorts known for their central locations and quality throughout the world with over 45 hotels worldwide.

Opportunity Overview :

Warwick Melrose - Dallas, a 184 key hotel with conference center and spa, is a truly historic hotel with deep and distinguished roots in Dallas, Texas.

The hotel exhibits a culture of caring in all we do. We care for our teammates, guests, asset, financial performance, and the community we live and work in.

To be successful, the General Manager must believe in management by walking around and doing, in addition to fully embracing the culture of caring we strive to always exhibit.

Top tier guest service and eye for detail befitting a luxury hotel is a must.

Blessed with a strong existing team, the General Manager will need to be capable of continuing and accelerating the growth and positioning of the hotel, spa and all food and beverage operations.

• Our General Manager will need to demonstrate the ability to conceptualize and provide direction; develop and maintain a service excellence standard;
• create, implement, and achieve financial goals on an on-going basis; develop, implement, and monitor marketing strategies to bolster revenues in a competitive market;

oversee maintenance and quality standards of the hotel; recruit, motivate and develop staff in a positive work environment.

ESSENTIAL FUNCTIONS

AVERAGE % OF TIME

25% Lead, through subordinate staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.

20% Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.

20% Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.

15% Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.

5% Coordinate capital improvement projects to maintain / upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.

5% Conduct regular staff and employee meetings.

5% Establish and oversee maintenance of a proactive Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently, and to ensure compliance with all local, state and federal employment and labor laws and regulations, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, and Pregnancy Discrimination Act.

Directly facilitate open employee communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.

5% Direct, manage, train and counsel sales, catering and revenue management staff. Actively participate in sales presentations, property tours and customer meetings.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities :

• Must have a strong command, both written and verbal, of the English language.
• Requires good communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Desire to participate as part of a team.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to maintain compliance with all local, state and federal laws and regulations.
• Experience and a deep knowledge of Food and Beverage operations, to include bars, restaurants, and meetings and events for up to 400 people.
• Extensive knowledge of sales skills.
• Ability to assess / evaluate other employees’ performance in a fair and consistent manner.
• Extensive knowledge of revenue management.
• Ability to supervise, train and motivate multiple levels of managers.
• Knowledge of hotels and competitive markets.
• Participate in the development of short- and long-term financial and operational goals of the hotel.
• Ensure that guest satisfaction goals are consistently attained and maintained.
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and / or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to apply supervisory / management (soft) skills.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable) : Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Must have an eye for detail and complete activities and duties with great accuracy.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to five hours per day. Walking and standing are required the rest of the working day.

This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.

• Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 25 pounds occasionally.
• Must be able to push and pull carts and equipment weighing in excess of 150 pounds in an emergency.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.
• When hotel needs dictate, must be capable of working long shifts or extra days.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

• Bachelor’s Degree, preferably in Hotel / Restaurant or Business Administration, or equivalent education / experience required.
• Minimum of four years of full service hotel General Manager experience in a similarly sized hotel required. Dallas market experience strongly preferred.

This recruitment ad is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.