Job Description
- Perform repairs and preventive maintenance on equipment from the entire product line. Provide re-training on software or machinery and identify obstacles affecting customer productivity to ensure customer satisfaction and retain or regain market share.
- Increase field sales by promoting the Preventive Maintenance Programs. Inform the regional office of the presence of competitive machinery or materials or other opportunities and help regain or retain market share and improve customer service.
- Install equipment from the entire product line and provide machinery, materials, and software training to achieve customer satisfaction and regain or retain market share.
- Provide timely reporting to the regional office or departments, as directed, detailing all service activities performed or any other reports or information requested periodically to maintain a clear efficient flow of information from the field.
Qualifications
- Associate degree in Electronics or equivalent (such as military training) with 2 years of experience in a service-related role.
- Computer software knowledge, proficient PC skills, and proficiency in Microsoft Office.
- Strong mechanical aptitude. Previous mechanical experience and electromechanical troubleshooting are required the ability to read prints and schematics is required.
- Excellent customer service skills.
- Organized, attention to detail.
- Ability to travel overnight (30% of the time) to cover the primarily assigned area of Georgia.
- Flexibility to work non-standard hours to service customers' needs.
- Positive approach, team player.
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