Delivery Supervisor

Job Description

Job Description

Job Duties

The delivery supervisor is an integral part of the operations leadership team and has responsibility for managing and ensuring efficient delivery operations. Duties include :

• Directly supervises performance of drivers in the market
• Communicates with drivers and customers as needed to identify and resolve delivery issues
• Provides back-up coverage for delivery routes as needed
• Formulates and applies disciplinary action as needed to address employee issues
• Assists in daily routing and route management
• Completes various administrative tasks, including, but not limited to : invoice review and approval, administration of driver qualification files and related information, tasks related to the company’s drug and alcohol program, timecard management and approval and required payroll processes
• Assists in the processing, review and resolution of workforce grievances
• Responsible for the overall safety, quality and performance / productivity and customer experience of the department
• Uses strong leadership skills to communicate with and motivate employees
• Assists in setting targets and tracking KPIs
• Accountability for set goals, including those relating to operational performance, safety and regulatory standards
• Identifies process improvement opportunities and implementing in partnership with other members of leadership
• Ensures proper training of assigned personnel
• Maintains a favorable working relationship with employees and customers to foster and promote a cooperative and harmonious working environment
• Carries out supervisory responsibilities in accordance with the Eagle Rock policies and procedures.

Education and Experience

• High school diploma or GED
• Minimum of 1-3 years experience supervising, coaching and developing staff
• Previous experience in warehousing and / or distribution
• CDL Class A Preferred
• Current DOT Medical Examiner’s Certificate preferred
• Meets MVR standards set by the company (and DOT, if possessing CDL)
• Experience supervising a unionized workforce is preferred

Knowledge, Skills and Abilities

• Communicates effectively both verbally and in writing
• Provides enthusiastic, dynamic leadership focusing on the development and success of subordinate employees
• Provides assistance to other locations as needed to sustain operations
• Exhibits strong attention to detail
• Partners closely with other departments and company leaders to direct department operations and to overcome obstacles
• Comfort working independently
• Exercises sound judgment
• Takes initiative as needed to accomplish goals and is an effective self-starter
• Effectively manages multiple tasks and priorities
• Demonstrated commitment to working safely and maintaining a fun and friendly work environment
• Dedication to living out Eagle Rock's values of Family, Loyalty, Community and Teamwork when at work
• Demonstrates ability to listen effectively and to effectively address and resolve conflict

Physical Demands and Requirements

• Regularly standing, walking, bending, twisting, lifting, and carrying
• Occasionally requires the ability to lift over 70 lbs, with or without assistance
• Must be capable of pushing or pulling loaded carts (weighing approximately 300 lbs).
• Requires working in a multiple environments, including : standard office environment, warehouse environment, coolers and outdoors.

May be subject to variable weather conditions including : heat, cold, rain and snow