A company is looking for a Contact Center Operations Analyst II to analyze and improve contact center operational processes.
Key ResponsibilitiesAnalyze contact center data to identify risks and prepare reports for managementDevelop and implement strategic business solutions based on data analysisCreate and maintain dashboards to assess operational performance and identify improvement opportunitiesRequired QualificationsBachelor's degree and 2-4 years of related experienceExperience in a contact center environment with data analysis expertiseProficiency in Microsoft Excel and Power BIAbility to work PST hoursEquivalent experience may be considered in lieu of formal education
TRANSCOM IGC - Global Operations Center Analyst
The analyst will serve as a data scientist, analyst and a customer support function to user of the system at the operations center. The global operations center analyst provides data analytics and access to the IGC solution. The analyst will have operational experience, supporting joint and service ...
Contact Center Operations Supervisor
A company is looking for a Supervisor, Contact Center Operations. ...
TRANSCOM IGC - Global Operations Center Analyst
The analyst will serve as a data scientist, analyst and a customer support function to user of the system at the operations center. The global operations center analyst provides data analytics and access to the IGC solution. The analyst will have operational experience, supporting joint and service ...
Contact Center Operations Manager
A company is looking for a Contact Center Operations Manager to oversee operational activities and ensure quality service for customers. ...
Security Operations Center Analyst
A company is looking for a Security Operations Center Analyst II to coordinate and report on cyber incidents impacting State, Local, Tribal, and Territorial governments. ...
Account Manager Associate (Hybrid)
Title: Account Manager Associate. Job Title: Account Manager Associate. Role: Executive Account Manager. Minimum of two years' related experience in Account Management. ...
Data Entry Clerk
Performs data entry processes into a database. Under supervision, processes data entry transactions and performs other clerical duties as requested. Ensure complete and accurate data entries into system. Microsoft Office Suite and Database Systems. ...
Call Center Operations Manager
Call Center Operations Manager. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. ...
Business System Analyst
In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. Minimum 5 years of experience as a Busines...
Customer Service Representative, PT Days
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...