Sales Lead

About Us

LOFT creates modern, feminine, versatile clothing for women with one common style goal : to look and feel confident wherever the day takes them.

We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you.

Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Position Overview :

Responsibilities will include : Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store.

The Sales Lead will refer all duties which require managerial experience and / or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates).

Primary Responsibilities / Accountabilities :

• Embraces our values & sets an example through his / her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager or Co-Manager

Sales Lead Responsibilities

In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and Co-Manager in overseeing the operational functioning of the store including, but not limited to :

• Supporting the business strategy & adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities
• Utilizing tools to ensure a client-focused team environment
• Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates
• Coaching Associates in the moment on client interactions & performance to maximize productivity & capture client opportunities
• Possessing keys to the store, performing opening and closing procedures in the absence of management
• Assuming PIN and signature privileges for register functions requiring approval
• Utilizing reports to make effective merchandising decisions & style the store in Division standards
• Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP’s)
• Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
• Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines
• Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system
• Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction
• Treats others fairly and with respect, valuing differences

Position Requirements :

• Client Service : Ensures that the client remains the top priority while balancing required tasks and overall store operations
• Store Operations and Organization : Ability to organize, delegate, prioritize assignments, and meet deadlines
• Merchandising : Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines
• Accuracy : Ability to handle cash and provide change without error
• Communication : Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
• Schedule : Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Physical : Ability to lift and carry up to 20 pounds occasionally

Educational Requirements and Experience :

• Minimum Requirements : High School Diploma or GED
• Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer
• Part-time or full-time managerial experience preferred

Location : Store 0794-Vintage Oaks @ Novato-ANN-Novato, CA 94945

Position Type : Regular / Part time

Regular / Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex, race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.

We do not discriminate in any of our employment policies and practices.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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