Application Administrator II, Epic Ambulatory Application Analyst

About this position

The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications.

Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization.

The Application Administrator II will generally focus on one primary area of expertise, often being cross trained on a related application.

Application focus areas include patient access, revenue cycle, clinical, ancillary department and / or administrative or corporate applications.

This position will function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager.

The Application Administrator II works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

Security : Additional knowledge and coordination of user security, including user role definition and templates, source systems for user identification and integration with network services is expected.

Works closely with the application and infrastructure staff to support IT security policy and procedures.

Revenue Integrity : Additional duties in the Revenue Integrity department focus mainly on payer reimbursement and payer contracts.

Specifically, the Administrator will be involved in the payer reimbursement workflow process by addressing incident and problem management, service request management and change control management.

The Administrator also translates payer contract terms and requirements to system specifications while also evaluating current system capabilities.

This position reports to the Manager of Revenue Integrity.

Requirements

Education

BA / BS in information technology, healthcare or related business or a Certified / Associate degree with 3 years of related application use with business or healthcare work experience, or 5 years of related application use with business or healthcare work experience.

Experience

Experience

Minimum of 3 years in a healthcare related field, using information technology in daily operations.

Knowledge, Skills and Abilities

• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated customer service methodology and accountability.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structure and reporting techniques and tools.

Licensure / Certification

• Maintained professional / clinical competence, certification and / or licensure as applicable.
• Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.

You may still be the right candidate for this or other roles.

Work Group : Non Contract

Hours per two week pay period : 80

Shift : Days 8 hours

Weekend Requirement : Weekends as Needed

Call Requirement : On / Off Premise Call

Remote or On-site : Hybrid Remote

FLSA Status : Exempt

Benefits : Yes