Administrative Assistant - Customer Support

Are you ready to take your administrative career to the next level? Gotelli Plumbing , located in San Rafael, CA is seeking an empathetic and organized full-time Administrative Assistant - Customer Support to join our dynamic team.

We offer a competitive salary of $45,000 to $55,000 Annually and unbeatable benefits, including :

401K with 3% matching

100% employer-paid medical, dental, and vision after 90 days

Annual holiday bonus

Ongoing weekly training

WHAT SETS US APART

Since 1985, our family-owned company has been proudly serving customers in San Rafael and surroun ding areas. We offer an ever-expanding variety of plumbing repair and maintenance services for residential and commercial customers.

Our company strives to surpass the expectations of our clients by always being reliable, professional, and customer-focused.

By taking this approach, we have been able to earn many awards from companies like PHCC of the Redwood Empire, Marin Builders Association, Angie's List, Yelp, and many more.

Our goal is to give every customer in Marin County the best service available.

Our company is very family-oriented and supportive , so no one is treated as just a number. We ensure our employees can be as successful as possible in their careers.

As technology develops, we make sure everyone is up-to-date on the latest and greatest tools, products, and techniques. Our team enjoys generous pay , excellent benefits , and a work-life balance that helps them thrive!

WHAT WE'RE LOOKING FOR IN AN ADMINISTRATIVE ASSISTANT - CUSTOMER SUPPORT

We just ask that you meet the following qualifications :

• High School Diploma or equivalency
• Valid driver's license and a clean driving record
• 2+ years of experience in related industry, dispatch, and / or coordination
• Service Titan experience
• Experience in using Microsoft Word and Excel
• Geographical knowledge of the service area and / or map reading skills
• Advanced communication and customer service skills
• Sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment
• Work assignments may be performed with or without reasonable accommodation for a known disability
• Ability to operate a personal computer and related equipment
• Ability to sit for long periods of time

To excel in this role, you need to be organized, comfortable handling client concerns, and empathetic. Do you have what it takes?

Keep reading to see if you'd love this role as our Administrative Assistant - Customer Support!

YOUR NEW ROLE AS OUR ADMINISTRATIVE ASSISTANT - CUSTOMER SUPPORT

As an Administrative Assistant - Customer Support, every day involves a dynamic blend of customer care and operational finesse.

Your primary role is to ensure that every incoming call is met with preparedness, a positive tone, and active listening, setting the stage for exceptional customer service.

Beyond answering calls, you are responsible for guaranteeing that the service schedule is organized, keeping an eye on the schedule throughout the day to ensure punctuality, and dispatching the right technician for each service call.

Your proactive approach also extends to making follow-up calls to ensure customer satisfaction and reviewing any unaccepted recommendations from the technicians.

If you think this Administrative Assistant - Customer Support job is a fit for what you are looking for, then applying is a snap.

The initial application should take you less than 3 minutes to complete. Good luck!

Candidates must successfully pass a background check. We also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.

Job Posted by ApplicantPro