Apartment Turn Supervisor

This position is primarily responsible for supervising and coordinating the make ready of vacant apartments. Additionally, they will act as a liaison with the Renovations Department when units under construction are part of that department's responsibility, which may involve checking on contractor status and accepting units.

DUTIES AND RESPONSIBILITIES :

Turns Supervisor will walk all move-outs, taking photos and documenting any charges to be accessed on the resident's Final Account Statement.

Any major items that require replacement or repair should be discussed with Maintenance Manager immediately.

• Classic units should have a pre-move out inspection scheduled 30-days prior to the resident vacating, and a scope of required work and materials drafted and reviewed with the Maintenance Manager.
• Turn Supervisor will leave Turns Checklist form in the unit, to be completed by in-house team and / or contractors.
• Turns Supervisor will check make ready board in One Site daily, for vacant units and move-in dates.
• Turns Supervisor will assist in the scheduling of any contractor service (i.e. painting, cleaning, carpet shampooing, etc.

and the scheduling of in-house technicians to perform punch work and / or repairs.

• Turns Supervisor is responsible for ensuring all preventive maintenance is completed timely, including but not limited to : Cleaning dryer vent, cleaning AC, check to ensure heating is operational.
• Turns Supervisor is responsible for ensuring all apartment screens are inspected by the Turns Team for damage and replaced / repaired when necessary.
• Turns Supervisor is responsible for timely communicating with General Manager / Maintenance Manager, to ensure One Site is updated to reflect accurate make ready dates.
• Turns Supervisor, along with appropriate leasing consultant, will walk finished / completed units together, before signing off as complete.

Maintenance Manager will occasionally accompany this walk-through when available and / or warranted.

• Turns Supervisor is responsible for ensuring all turns meet the completion date deadlines so that residents may move-in as scheduled.
• If renovations are on-going, Turn Supervisor will act as representative of the Renovations Department and walk units to ensure contractor progression during the rough and final stages.
• If renovations are on-going, Turn Supervisor will assist in inspection process, including meeting inspectors for rough and final inspections.
• If renovations are on-going, Turn Supervisor will assist in doing final acceptance walks, overseeing contractor punch-lists and ensuring unit is in move-in condition.
• If renovations are on-going, Turn Supervisor will assist in the acceptance of deliveries and the storage and organization of materials.
• Interprets company policies to workers and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules.
• Suggests changes in working conditions and use of equipment to increase efficiency of work crew.
• Analyzes and resolves work problems or assists workers in solving work problems.
• Initiates or suggests plans to motivate workers to achieve work goals. Maintains time and production records.
• Confers with other supervisors to coordinate activities of individual departments.
• Performs activities of workers supervised.
• Participates in snow removal, building maintenance, grounds clean-up and other tasks, as assigned by management.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

• Indirectly supervises Turn Team employees of approximately 4 people within the Maintenance department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance to their supervisor.

QUALIFICATIONS :

• High school diploma or general education degree (GED), or three to six months related experience and / or training, or equivalent combination of education and experience.
• Computer skills required : Microsoft Word & Excel, Outlook
• Other skills required : Carpentry, appliance repair, plumbing experience, minor electrical experience, knowledge of painting, sheetrock repair, etc.

COMPETENCIES :

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently;

Sets expectations and monitors delegated activities; Provides recognition for results.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue;

Conserves organizational resources.

Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

Accepts responsibility for own actions; Follows through on commitments.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;

Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;

Upholds organizational values.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions;

Uses equipment and materials properly

PHYSICAL DEMANDS AND WORK ENVIORNMENT :

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance
• Frequently required to bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to taste or smell
• Occasionally exposure to wet and / or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and / or move more than 50 pounds / frequently lift and / or move up to 25 pounds / continually lift and / or move up to 10 pounds
• Specific vision abilities required by this job include : Close vision; Distance vision; Color vision; Peripheral vision;

Depth perception and ability to adjust focus

• Specialized equipment, machines, or vehicles used : Valid and Clean Driver's license is required to drive company trucks and / or golf carts.
30+ days ago