JOB SUMMARY
Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account.
Direct supervision is exercised over subordinate personnel.
JOB RESPONSIBILITIES
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on progress of assigned projects to Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records
OTHER RELATED DUTIES
Perform other duties as assigned
QUALIFICATIONS
Minimum Education and Experience :
- Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
- Two (2) years’ experience in training and / or customer call center experience
Knowledge, Skills and Abilities :
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
Work Environment :
Ability to work in a fast paced, ever changing environment
Physical Demands :
- Some domestic travel
- Ability to stand while conducting training classes
- Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
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