SaaS Operations Administrator
Your Title : SaaS Operations Administrator
Job Location : US AND Canada Remote
Our Department : Cloud Services
Are you ready to optimize the movement of freight? At Trimble Transportation, we empower shippers and carriers with cutting-edge mobility, enterprise, and mapping software.
Join us in revolutionizing the industry and running businesses more efficiently than ever before. Are you up for the challenge?
What You Will Do
You'll play a crucial role in facilitating effective technical services to our customers, collaborating closely with users, customers, systems administrators, and other systems engineers.
As part of a robust IT customer support function, you'll leverage your technical expertise and business acumen to detect, investigate, and resolve software and hardware issues.
If you're passionate about delivering top-notch technical solutions and thrive in a collaborative environment, this is the opportunity for you to make a significant impact.
Manage and provide application level upgrades to TruckMate SaaS customers
Troubleshoot and resolve technical issues regarding TMS applications and integrations
Develop and buildout monitoring and alerting solutions for customer environments
Maintain inventory of customer servers, versions, application configurations
Act as subject matter expert to organization for existing and new Cloud solutions
Manage technical systems administration and operation of infrastructure management
To administer and implement improvements to accommodate growth annually promote effective IT practices for onboarding of new clients
Facilitate the support of subscription services delivery through 24 / 7 / 365 operations support
Support Azure, Microsoft and Citrix technologies delivering services to our clients
On call rotation
What Skills & Experience You Should Bring
TruckMate TMS experience
Microsoft Azure Experience
Powershell Scripting Experience
Windows Server and Active Directory administration
Troubleshooting various system and server issues
Experience in patch management, MS SQL concepts and general networking
Excellent communication skills
Familiarity with Terminal Services / Remote Desktop
Familiarity with IIS / Apache
Ticket handling experience
Ability to prioritize a wide range of workloads with critical deadlines
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive.
Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position.
This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range : 66300
66300
86300
Bonus Eligible?
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactom
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