20234 - Microsoft Windows Technician II (Automotive Manufacturing)

Technician II

Savannah, GA

CBU : HMGMA

Purpose :

We seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES Technician II." In this role, you will assume a crucial responsibility by overseeing and evaluating MES Systems and equipment throughout our Automotive Manufacturing plant in HMGMA Savannah, GA.

Your primary focus will involve delivering Level 1 support to ensure uninterrupted production operations at HMGMA Savannah, Georgia.

This is an opportunity to contribute significantly to our ongoing success and maintain the seamless functioning of our production processes.

Essential Functions :

• Monitor and respond to problems with MES computer systems. This includes covering phone calls and radio calls from production and maintenance.
• Complete periodic checklists regarding MES computer systems. Promptly respond to and resolve issues and requests as they arise.
• Work with other Analysts and MES team members to resolve issues.
• Escalate issues as per MES escalation standards.
• Work in both a control room and on the plant floor.
• Work overtime as needed to support production as well as projects.
• Reconfigure and replace computers, scanners, and printers as they fail.
• Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.

Assist customers with installations and modifications regarding MES systems. This includes computer installation, scanner installation, and computer repair.

Scope :

• Monitoring and Analysis
• Production Support
• Equipment Maintenance
• Data Management
• Issue Resolution
• Continuous Improvement
• Training and Documentation
• System Testing
• Performance Monitoring
• Collaboration
• Emergency Response
• Adherence to Protocols
• System Documentation
• User Support
• Task Prioritization

These scope indicators outline the essential responsibilities and focus areas for an MES Technician II within an organization.

Results :

• Reduced Downtime
• Improved System Performance
• Timely Issue Resolution
• Enhanced Data Integrity
• Effective Collaboration
• Documentation and Knowledge Management
• User Empowerment
• Continuous Improvement
• Adherence to Protocols and Compliance
• Effective Emergency Response
• Resource Efficiency
• Positive User Experience

Overall, the MES Technician II's efforts result in a well-maintained and optimized MES environment, enabling the organization to achieve its production goals, maintain high-quality output, and adapt to evolving technological needs.

Job Requirements : Education -

Education -

High School diploma or Equivalent

Computer Technical Courses

Related Work Experience (Yrs.) -

3+ years of IT experience

Skills / Knowledge -

• Ability to support 24 X 7
• Ability to work overtime.
• Certifications Preferred : A+, Microsoft Certifications (MCPD, MCITP, MCTS).
• Proficiency with Microsoft Office.
• Excellent Analytical Skills and problem-solving skills.
• Proficient in MS Word, Excel & PowerPoint.
• Knowledge of Windows OS & Server Operations.
• Ability to read and follow complex work instructions.
• Must possess critical listening skills to discern end-user concerns / issues.
• Ability to communicate well in both written and verbal form.
• Ability to think logically, analyze issues, and implement countermeasures.
• Ability to plan, organize, and coordinate work assignments.
• Some technical experience troubleshooting computers or electronic equipment is a plus.
• Experience in a manufacturing environment is a plus.
• Intermediate computer knowledge
• Intermediate knowledge of Windows server operations
• Troubleshoot and fix hardware such as Computers, Printers, and Scanners (Auto1-D, 2-D, and both handheld & wireless)
• Assist in installing computers, printers, and scanners.
• Intermediate install & troubleshooting knowledge within network configuration for computers, printers, and scanners
• Intermediate GMES Application monitoring
• Monitor & troubleshoot GMES application - Level-I support.
• Intermediate proficiency with Microsoft Office

Certifications (Required / Preferred)

CompTIA+, a plus certification preferred.

Salary : $45,000 - $48,000 base salary plus OT and excellent benefits package