QA Specialist-WeCARE

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries.

Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of care
• Conducts statistical data comparisons using MS Excel
• Develops quality improvement processes by reviewing clinical assessment activities and administrative systems
• Records, compiles, and analyzes performance and compliance information to ensure quality
• Reviews clinical assessment operational procedures and processes; makes recommendations for improvement
• Comprehensive understanding of Quality Case Note Documentation and Standard Practices
• Evaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission
• Develops and implements continuous quality improvement processes
• Reviews customer survey data and provides management with recommendations for improvement, if needed
• Communicates effectively with program management using good judgment and diplomacy
• Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes
• Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance
• Other duties as assigned

Qualifications

Bachelor’s Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment;

or equivalent combination of education and experience

• Experience in conducting quality assurance auditing activities preferred
• Familiarity with Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program
• Experience in a fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; and care management
• Excellent organizational skills and a strong diligence to being detail minded - Experience with publicly funded programs; TANF experience
• Experience working with Vocational Rehabilitation Services, and Individual Vocational Assessment Plans
• Experience in assessing the need for and making reasonable accommodations for clients
• Knowledge of HIPAA / PII laws and regulatory requirements related to program responsibilities
• Ability to use MS Word Suite and various client-based systems to carry out daily duties and responsibilities
• Experience in understanding clinical assessments and Functional Capacity Outcomes - Bilingual or multilingual preferred

Additional Information

Pay range : $52,000 to $55,000

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.