Cafe Supervisor

Summary of Benefits :

• Medical Insurance
• Dental / Vision Coverage
• Long Term / Short Term Disability
• Employee Life Insurance and Accidental Death & Dismemberment
• Paid Time Off
• Other Great Perks (Free Bread, EAP, store discounts, meal discounts, free cooking classes)

Essential Duties :

• Team : Manage café staff. Promote a positive work environment that encourages engagement, motivation, and productivity.
• Manage and execute La Farm’s human resource system which includes recruiting, interviewing, hiring, training, and developing staff.
• Identify staff goals and objectives, set clear expectations and monitor.
• Partner with HR to address people issues.
• Embody La Farm values through action, example and communication : Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching and Innovation.
• Product : Develop new items, bring progressive approach, ensure product freshness, innovations and new trends, and perform competitive checking.

Ensure staff engages verbally with each customer and effectively sells through product quality and presentation.

• Sales and Service : Increase sales to meet and exceed company goals. Achieve sales, food cost and expense objectives. Maximize sales through café atmosphere, du jour features, and consistent product quality and presentation.
• Ensure superior standards of customer service and act as Brand Ambassador.

Other Essential Duties :

• Temporarily act as Café Manager when he / she is absent.
• Help lead the cafe team by being a role model to others and supporting café operations through increased responsibilities.
• Assist management in directing, controlling, and executing bakery operations to La Farm systems, policies, and procedures.
• Maintain labor schedules to ensure objectives are met for café. Complete Train the Trainer program.
• Control inventory levels (and waste) and ensure proper ordering of supplies and café items.
• Ensure system execution and ticket times are met and / or beat.
• Ensure overall unit safety and sanitation goals and policies.
• Maintain grade A or better by beating health and sanitation inspection standards.
• Oversee overall café atmosphere including lighting, music, and cleanliness.
• Uphold company standards and policies for open / close, checklists, and ticket times.
• Ensure completion of café checklists and duties to time of day, week, quarterly and annual requirements.
• Ensure safe working conditions and comply with all laws.
• Ensure accuracy of reporting (sales, production schedules, waste sheet, ticket times, facility & vehicle R&M).
• Address and manage staff questions, grievances, and concerns; elevate to senior management as needed.
• Mid-level of cash handling and safe access.
• Other Duties : The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements.

Individuals may perform other duties as assigned or needed.

Experience, Knowledge, Skills, and Abilities :

• Analytical ability and math proficiency to monitor profitability, process and analyze financial information of daily operations.
• Ability to solve business related problems quickly and efficiently.
• Excellent organizational skills (detail oriented, goal oriented, follow through).
• Great relationship building skills and demonstrated positive demeanor as a team player.
• Exceptional customer service skills and demonstrated sense of urgency to serve every
• customer.
• Ability to work in fast paced environment and multitask.
• Flexibility required : Weekends required, holiday work required, two days off (not
• consecutive).
• Strong verbal communication skills.
• Ability to develop constructive and cooperative working relationships with others.

Essential Physical Demands :

• Ability to bend and lift 50 lbs.
• Ability to stand on your feet for long periods of time.
15 days ago