Equipment Research & Development Manager

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company.

We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development.

We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!

Dutch Bros mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

Who we are

Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

We love people and we love OUR people! Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base :

Medical / Dental / Vision / Short Term Disability / Life insurances

Paid Sick Days

401(k) plan with employer match after one year of employment

Education Benefit Program

Vacation / Floating Holidays / Paid Time Off

Paid Parental Leave

Flexible Schedule

Paid Volunteer Days

Various employee discounts

Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview

The Equipment Research & Development Manager is responsible for overseeing the research and development of all shop-level drink production equipment and associated tools, new equipment price and warranty negotiations and vendor qualification and setup.

They will ensure that all managed projects are conducted according to brand standards, equipment manufacturer, and / or Dutch Bros specifications.

The Field Services team (as a conduit to the field) is R&D’s primary customer and this position is expected to foster a strong, supportive and responsive relationship with key leaders within that department.

Job Qualifications

BA / BS in a related field, or 4 additional years experience, required

4+ years of technical knowledge in beverage dispensing equipment, espresso machines, or frozen drink machines, required

1 year of project management experience, required

1 year of supervisory experience, preferred

Proven experience in 3rd party vendor management

Live near and work on-site at Phoenix Headquarters

Must be willing to travel up to 25% of the time

Location Requirement :

This position is located in Phoenix, AZ and is required to be in office 4 days a week

Key Result Areas

Ensure R&D Equipment projects are completed on time, on budget, and with strong service approach and communication to key stakeholders :

Create, coordinate, and manage all R&D equipment projects and expenses according to Company procedures and the New Equipment Process, keeping key stakeholders apprised of status with corresponding documentation in a timely manner.

Act as the liaison between R&D, our vendors, Facilities, Construction, Equipment, Legal, Finance, IT and Field Services, providing support and technical expertise to coordinate projects and resolve issues in a timely and cost-effective manner.

Communicate proactively with all stakeholders and ensure they are fully informed of their role in supporting the work, how it might impact operations, and provide alternative solutions when necessary.

Hold periodic equipment educational meetings with all key stakeholders.

Manage planning annual equipment reviews, taking into account depreciation, warranty terms, store layout updates, and field feedback to achieve desired company objectives and Key Performance Indicators and metrics for equipment and vendors (KPIs) :

Conduct Annual review of equipment by working with facilities, retail services, and parts & maintenance to determine what equipment needs to be reviewed for the next calendar year.

Keep current with equipment trends and innovations through vendor education, conferences, and independent research.

Qualify and develop new initiatives needed to support shop operations based on changing needs and KPIs.

Create equipment summaries outlining objectives, relevance, current state, and problem / opportunity for each initiative.

Support vendor and warranty management, ensuring that contracts and warranties are up to date and support the Company's key objectives :

Work collaboratively with vendors and our legal team to execute contracts with vendors, ensuring there are protections for any proprietary equipment and / or information.

Negotiate new equipment prices, service contracts, and warranty terms with vendors utilizing our legal department for support and guidance.

Work with facilities to validate and qualify, service providers, to adjust support for shop operations based on changing needs and KPIs.

Skills

Beverage-related equipment development and testing models

Microsoft Office and CAD

Budgeting, contracts, and equipment warranties

Collaboration

Strong written and verbal communication skills

Physical Requirements :

Occasional lifting of up to 75lbs

Occasionally move or lift office items

Must be able to work in an office environment

Must be able to communicate in an effective manner to perform job duties

Vision must be good or corrected in order to perform essential job duties

Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties

Ability to read and write in English in order to process paperwork and follow up on any actions necessary

Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment

Compensation : $97,646.38 - DOE

$97,646.38 - DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!