GCS Training Coordinator

Job Description

Job Description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.

The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

In this role, we are looking for someone who excels in organizational skills, possesses a strong attention to detail, and demonstrates proficiency in coordinating training programs and schedules.

The Training Coordinator role is an important part of the Global Customer Service organization, responsible for the planning, scheduling, and reporting of our global training programs.

We aim to be recognized as the best and most trusted customer experience brand in the world!

This Full-Time position may require weekend, holiday, daytime, and / or evening hours.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You'll Do

• Assist with the onboarding process for new hires, including coordinating orientation sessions, system accesses, and schedule information.
• Provide administrative assistance to trainers by managing payroll, working with the HR team on attendance or behavior concerns, and maintaining trainer checklists and reference guides.
• Maintain training calendars and track trainer availability for both internal and BPO partner locations.
• Partner with GCS leaders to transition new hires to production.
• Coordinate logistical arrangements for training sessions, including booking training rooms or facilities, arranging equipment set-up, and ensuring that necessary materials and resources are available for trainers and trainees.
• Pull and analyze data on training performance, including attendance, completion rates, and evaluation scores, and communicate findings to trainers, training leadership and other key stakeholders.

Who You Are

Time management : Proficient in managing time effectively to prioritize tasks, meet deadlines, and achieve objectives within allocated time frames.

Flexible, adaptable, and able to autonomously handle various tasks in a dynamic, fast-paced, iterative development environment with a short turn-around time.

• Collaboration : Ability to collaborate effectively with cross-functional teams to address challenges, drive change, and achieve shared objectives.
• Communication : Strong interpersonal, organizational and communication skills (written & verbal). Clear and concise communication skills for effectively conveying training information and performance data.
• Analytical skills : Proficiency in analyzing complex data sets and deriving actionable insights to inform decision-making and improve training performance, identify trends, and inform data-driven decisions for continuous improvement.
• Global perspective : Taking a broad view when approaching issues, using a global lens.

What You've Done

• Knowledge of call center operations, including customer service, call handling procedures, and performance metrics.
• Proficiency in utilizing various training and reporting tools and technologies, such as learning management systems, Microsoft Suite, Zoom, etc.
• Ability to lead by example, inspire team members, and cultivate a culture of continuous improvement and accountability within the training program.
• Project and / or program management experience preferred.

What We Offer

• Accelerated Growth Environment : Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package : Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off : Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events : Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.

With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.