Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our Woburn, MA location.
Summary : The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams.
In joining this team you will be part of Ethos mission to provide unsurpassed veterinary health care to patients.
Starting compensation for this position is based on experience and ranges between $17 - $20hr.
Responsibilities :
- Provides superior service to clients and referring veterinarians through inbound and outbound calls
- Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians needs are met in a professional and empathetic manner
- Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
- Books client appointments with accuracy and efficiency
- Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians inquiries
- Processes emails, transfer medical records, and other administrative tasks
Education, License, and Job Requirements :
- High School Diploma or equivalent
- Minimum 2 years of Customer Service or Veterinarian Client Care experience.
- Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
- Flexibility to work a rotating shift (Preferably Evenings) within a 24 / 7-365 a year service center
Skills and Experience :
- A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift)
- Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
- A solid track record of exceeding productivity and quality goals
- Strong communication skills, both written and oral
- Good judgment and problem-solving skills
We are currently only accepting applicants from the following states : CA, CO, CT, FL, HI, ID, IL, IN, LA, MA, MI, NC, NH, NY, OH, PA, TN, TX, UT, VA, VT, WA, WI, WY.
Thank you for reading our job posting!
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, competence, merit, and business need.
PM19
Powered by JazzHR
Compensation details : 17-20 Hourly Wage
PI142c0ee466dc-26289-35209559
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior s...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center Skills and Experience: A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) Excellent interpersonal skills and an...
Service Center Liaison
Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center. The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. Provides superior service to ...
Client Liaison, Center for Specialized Healthcare Services
Client Liaison, Center for Specialized Healthcare Services -(3293991). Under the general supervision of the Administrative Director of the Center for Specialized Healthcare Services (CSS), the Client Liaison (Concierge Medicine) is a lead Mass General conduit to a full panel of patients receiving lo...
Sr Customer Service Rep
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. The Senior Customer Service Representative develops and broadens relationships with customers to fully und...