Benefits Administrator III

General Description :

Serve as Team Leader for benefits administrator team members. Responsible for coordination of day-to-day customer service and supporting the broker-Emerson Reid relationship.

Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Participate in broker meetings.

Responsibilities :

• Assist with development of benefits administrator team members. Includes onboarding, mentoring, and providing feedback on performance.
• Assist with the development of team standards and processes.
• Participate and facilitate team trainings.
• Work with VIP brokers determined by value of business and level of difficulty.
• Assist with quoting renewal alternatives and new business.
• Process plan changes submitted by Account Executives, Broker Consultants, and Brokers.
• Provide internal staff with follow-up communication and approvals on plan changes and open enrollment issues.
• Provide renewals to appropriate brokers. Save renewal copies from carrier to ERC shared drive and forward renewals to appropriate Brokers.
• Enter data into commission database.
• Process new business applications. Ensure cases are installed quickly and accurately by the vendor.
• Respond to carrier, internal staff, and / or broker questions. Assist with claims and billing problems.
• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.
• Coordinate with internal team to ensure quality and turn-around times meet Emerson Reid standards.
• Communicate regularly with management and other staff members regarding all aspects of administration to ensure service excellence.
• Develop and maintain strong working relationships with carriers, vendors, and internal staff.

Knowledge, Skills and Abilities :

• 5 years + employee benefits experience. Prior experience in a group benefits environment preferred.
• Bachelor’s degree preferred.
• Must hold Life & Health license, or ability to obtain within three months from date of hire.
• Knowledge of health and ancillary plans, carriers, and quoting abilities preferred.
• Strong attention to detail. Efficient and accurate administrative and data entry skills.
• Ability to set priorities and manage deadlines.
• Ability to work independently and in a fast-paced, team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel. Includes experience with data entry, formatting, and formulas.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs.

USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .