Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
Responsibilities :
- Scheduling, screening, and confirming new appointments through inbound and outbound calling
- Provide customer resolution to any concerns or questions
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments
- Maintain the customer database by updating office records
- Inform the customer about hearing care accessory options
- Handle walk-ins and after-care for existing customers
- Help run office promotions by participating in any marketing and social media initiatives
Qualifications :
- Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role
- We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks
- Must be bilingual in Spanish
- Previous experience as front desk admin in a medical office
- Administrative background, computer savvy
- Experience in a direct customer support role
- Inbound / outbound calling
- Quality phone etiquette
- Adaptable & detail-oriented
Benefits :
- $16-$18 / hour + monthly bonus opportunity
- Work-life balance hours are M-F, 830am-5 : 00pm
- Continuous training & support
- Brand recognition we’re at the top of our industry!
- Health Insurance : Medical, dental, vision
- Paid Time Off, Paid Holidays & 401K Plan
- Pay : $16.00 - $18.00 per hour
- 401(k)
- 8 hour shift
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