IT Support Analyst

Company : ABARTA Coca-Cola Beverages

Department : Service Desk

Job Location : 4900 Lehigh Valley, PA

Other Potential Locations : Lehigh Valley

We are actively seeking enthusiastic team players who want to work with the world’s most trusted and iconic brands.

About ABARTA

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve.

We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company.

We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work / life balance, and interacting with all levels of the organization.

We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Technician position is part of a team that provides first level onsite and remote technical assistance and support for ABARTA Coca-Cola distribution centers throughout the state of PA.

This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging / deploying PCs / Desktop.

This position is an onsite position and primarily based in Bethlehem, PA will require regular travel throughout Western / Eastern PA to distribution centers.

After hours and weekend work entailed on an as needed basis.

Responsibilities

• Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).
• Provide Level 2 desktop field support directly onsite for client problem resolution.
• Managing helpdesk requests through the company helpdesk request system.
• Properly escalate unresolved helpdesk tickets / issues to the next level of support.
• Utilize software distribution tools and standard desktop support tools.
• Works with vendor support contacts to resolve technical problems.
• Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
• Maintain assets, adding, deleting and updating, using an asset management tool.
• Support Warehouse handheld devices and bar code scanners.
• Support company mobile devices, IOS and Android.
• Support network printers.
• Project work as needed.
• Participate in On-Call rotation consisting of one week per month.
• Ability to lift 25-50 pounds
• Able to climb a ladder up to 8 feet off the ground.

Qualifications

• Associates degree in IT or equivalent applicable experience.
• Experienced desk side support for end users.
• Excellent customer service skills, interpersonal skills, and telephone etiquette a must.
• Ability to travel to distribution centers throughout PA on an as needed basis.
• Intermediate knowledge of computer hardware and peripherals, installation, and repair.
• Experience troubleshooting basic network, hardware, software, and printer problems.
• Previous experience with Windows 7, 8, and 10 operating systems.
• Experience imaging and re-imaging Windows.
• Previous experience supporting Honeywell CT 40 and CK65 devices desired but not required

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company.

Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position.

ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites / Women / Veterans / Disable / Sexual Orientation / Gender Identity.

For more job postings and additional information about our company and culture, please visit our careers site at https : / / abartacocacola.com .