Job Description
What would you do? The Specifics
- Greet customers in a friendly manner and ensure high quality customer service.
- Meet National Vision’s sales objectives.
- Maintain awareness of same day service using Ready When Promised production board.
- Ensure customers receive quality products in a timely manner.
- Assist with answering phones efficiently in accordance with National Vision telephone protocol.
- Ensure all customer service complaints are handled effectively and efficiently.
- Review reasons for redos and implement practices to correct. Ensure quality standards are met.
- Check on status and notify customers when orders are in or of any delays.
- Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
- Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
- Perform insertion and removal training of contact lens as directed by management and permitted by state law.
- Ensure store cleanliness policies are adhered to at all times.
- Complete inventory count and replenish stock as necessary.
- Ensure all visual merchandising is implemented and maintained.
- Ensure that the eyeglass department is kept clean and organized at all times.
- Ensure that inventory control and loss prevention procedures are followed at all times.
- Oversees the sales floor and timely opens and closes store following proper procedures.
- Ensures bank deposits and cash handling transactions are in compliance with National Vision procedures and policies.
- Leads associates so that they complete tasks in a time-efficient manner.
- Acts as point of contact to address customer service issues, maintenance and vendor problems.
- Ensures compliance to all store and corporate policies and procedures.
Qualifications
Are you the right fit? The Suitable Talent
- Previous retail experience preferred, but not required.
- Effective interpersonal skills.
- Ability to present and sell eyeglass features and specialty lenses.
- Must possess strong customer service skills.
- Ability to learn optical knowledge.
- Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
- Ability to stand for extended periods of time that may average 6-8 hours.
- Possess leadership qualities.
- Strong communication skills for effective leadership of teams.
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