Account Director

Overview

The Account Director is a leader and collaborator. This individual manages key pieces of business and supports the growth of the account management team.

The Account Director is a true partner to our clients and cross-functional teams and supports the larger agency team in creating revolutionary work.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

This is an in-person role for our Birmingham office.

Reports to : Vice President Account Service

Qualifications

The suggested qualifications for the position of Account Director are :

• A Bachelor's Degree in Marketing, Advertising, or a related field
• 8+ years of experience in account management, ideally within an agency but not mandatory; 4+ years of team management and development experience

Responsibilities

This job description will provide you with guidelines for understanding your responsibilities. These guidelines may change to meet the specific business needs of the Agency.

• Managing multiple accounts and supporting the growth and health of each client and their business; building and maintaining strong relationships with senior clients
• Acquiring a thorough knowledge of the client’s industry, business, and key stakeholders
• Accountable for maintaining strong relationships with clients and management of expectations while ensuring that the work is on strategy, on time, and on budget
• Provide thought leadership to clients
• Set campaign goals and metrics, monitor campaign performance, and provide regular updates to clients on progress and results, ensuring that everything aligns with the client’s business objectives and budget
• Seeking out and developing new business opportunities with existing clients and with prospective clients
• Working with internal teams to nurture their performance, skills, and personal development
• Training and guiding the team to ensure a full understanding of the client brand, their key products and services, business sectors, and buyer behaviors
• Collaborating with internal teams across departments to ensure that all work is executed flawlessly, from briefing to post-campaign reporting
• Effectively presenting ideas or solutions internally / externally with an ability to command attention and manage group dynamics through compelling communications
• Working cross-functionally with the management team and departments
• Participate in agency-wide strategic planning and contribute to developing processes and procedures for Account Service
• At times, overnight travel may be required

Success Factors

Strong Communication Skills : Account Directors must have excellent communication skills to liaise with clients, creative teams, and other stakeholders.

This includes listening actively, articulating ideas clearly, and negotiating effectively.

• Strategic Thinking : Account Directors need to have a strategic mindset to identify client’s needs, develop effective marketing strategies, and deliver solutions that meet clients' objectives.
• Leadership Skills : Account Directors must lead and inspire a team of account managers, creative professionals, and other stakeholders to deliver high-quality work.
• Financial Acumen : Account Directors need to have a solid understanding of financial management to develop and manage budgets, negotiate contracts, and ensure profitability for the agency.
• Relationship Building : Account Directors need to be skilled at building and maintaining strong relationships with clients, which includes understanding their business, anticipating their needs, and delivering outstanding service.
• Adaptability : Account Directors must adapt to changing circumstances, handle pressure, and navigate complex situations to ensure successful project delivery.
• Industry Knowledge : Account Directors must stay up-to-date with industry trends, innovations, and best practices to deliver cutting-edge solutions for clients.

This is an exciting opportunity to join our dynamic team and help shape the future of our clients' businesses. Apply today to be considered for this position!

At Lewis, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience aligns differently with some qualifications in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

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