Summary
- Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 - Newsweek
- Benefits
- Robust, fully customizable benefits package including Medical / Vision / Dental and more!
- No cost eCare visits
- Employer-provided mental health services for employees and eligible family members
- Retirement with employer match
- Tuition discounts and reimbursement available for continuing your education
- Free and convenient parking
- CoxHealth Fitness Center and Child Care discounts
- Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The Telecommunications Specialist is responsible for analyzing and processing incoming and outgoing telephone calls. The Telecommunications Specialist must follow emergency procedures for Springfield locations during codes, traumas, medical emergencies, external / internal disasters, fire alarms, etc.
This will include using overhead paging, pocket pagers, Zipit pagers, security radios, etc. The Telecommunications Specialist is responsible for contacting the hospital chaplain for departments as requested, and are responsible for performing overhead pages and announcements as requested.
The Telecommunications Specialist is responsible for paging weather alerts to all facilities, as well as for maintaining accurate information in operator database and reporting any missing information to System Manager.
Job Requirements
Education
Required : High School Diploma or Equivalent
Experience
Customer Service or Call Center experience preferred
Skills
High quality customer service
Operating various telecommunications systems
Ability to type and PC experience
Strong reading and comprehension skills in processing information
Ability to move quickly, decisively, and accurately while in a stressful situation
Teaching / Self-Development skills
Licensure / Certification / Registration
N / A
Telecommunications Specialist
The Telecommunications Specialist is responsible for analyzing and processing incoming and outgoing telephone calls. The Telecommunications Specialist must follow emergency procedures for Springfield locations during codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc....
CoxHealth Telecommunications Specialist
The Telecommunications Specialist is responsible for analyzing and processing incoming and outgoing telephone calls. The Telecommunications Specialist must follow emergency procedures for Springfield locations during codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc....
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