Information Technology Intern

POSITION SUMMARY

Information Technology Intern - The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software including but not limited to Salesforce.

Particular attention will be given to cyber security measures. The intern will troubleshoot and resolve technical issues, assist with implementing new technologies, and provide training and support to team members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide technical assistance to staff and customers on hardware and software-related issues.
• Install, configure, and troubleshoot computer systems, hardware, and software.
• Monitor and assist with cyber security measures.
• Monitor system performance and troubleshoot any issues.
• Follow established procedures and processes for computer maintenance.
• Provide training and support to team members on the use of computer systems and software.
• Maintain accurate records.
• Research and recommend solutions for technical problems.
• Support and enhance agency data systems including Salesforce, CIS, SharePoint, and Human Resource systems.

SKILLS and ABILITIES

• End-user-focused and strong team player.
• Ability to communicate effectively to technical and non-technical audiences.
• Key understanding of user environments, including applications, training and adoption, and use of data.
• Strong problem-solving skills and results / outcomes driven.
• Excellent time management skills and ability to prioritize information and requests from multiple sources.
• Possesses a passion and commitment to shape and drive IT and cyber security excellence.

EXPERIENCE

• Knowledge of computer systems and software.
• Knowledge of network and system security.
• Familiarity with hardware and software installation.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Able to work independently and as part of a team.
• Able to learn quickly and adapt to changing technology.

EDUCATION / QUALIFICATIONS

• Must be at least 21 years of age.
• Must possess and maintain a valid Illinois driver's license.
• Must possess and maintain proof of automobile insurance.
• High school diploma.
• Pursuing a bachelor's degree in information technology, Computer Science, or a related field.

CARE & TCI

One of the essential job functions of any position within the agency is to align your performance with our overarching philosophy of CARE.

All decisions, actions, communication, and performance should align with the six CARE principles (Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed).

Not only must you complete the CARE training with satisfactory participation, but you must then put that training into practice in your everyday work.

Every employee must also pass TCI training with a satisfactory grade in written and / or physical testing. All employees must remain current on refresher training that is provided monthly at all locations.

You will be tested every 6 months on the physical portion, if applicable to your position. You will be tested annually on the written portion regardless of your position.

If you are not current on your TCI refresher training every six months, you will be required to retake the full course. If you do not pass either test, you may be required to retake the full course.

Not only must you complete the TCI training with satisfactory participation, but you must then put that training into practice in your everyday work.

EQUIPMENT USED

Computer, Copier, Mobile Device, Fax Machine and Telephone

Job Posted by ApplicantPro