Technical Support Analyst

Technical Support Analyst

This is an exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

REQUIRED SKILLS :

• 3+ years of technical support experience
• Windows support
• MS Office support
• Active Directory
• Network support and troubleshooting
• Able to image / configure an out-of-the-box PC
• Able to re-image PCs and install approved apps and systems access
• Strong working knowledge of email spam filtering tools
• Able to validate that a PC is fully encrypted
• Software and hardware support
• Ability to work flexible hours as needed and be on call or work some weekends
• Consultative personality
• Must have a valid driver's license and a clean driving record
• Must own a reliable vehicle
• Must be able to transport IT equipment between offices
• Must be able to use your cell phone for work calls and texts
• Ability to pass a complete background check and drug test (excluding marijuana)

RESPONSIBILITIES :

• Approximately 60% is in-person support, and 40% is phone support
• Triage Level II and Level III Incident and Service Request tickets
• Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
• Resolve Level l Incident and Service Request tickets
• Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system

This opportunity is a contract-to-hire position (6 months). You will mainly support our locations in the Avondale and Surprise areas.

However, you will also support our other sites in Peoria and Mesa as needed. If the Support Analyst in Tucson is on PTO, you may travel there to help with coverage.

Sometimes there is project work that requires you to travel to another state to assist with the project. You must be able to work flexible hours as needed and be on call or work some weekends.

This is an excellent opportunity to make an impact and take your career to the next level.

Visionaire Partners offers a 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.