Service Lane Team Lead

Tätigkeitsbereich : SonstigesGesellschaft : Mercedes-Benz Manhattan, Inc.Standort : New York, USStartdatum : sofortVeröffentlichungsdatum : .

4Stellennummer : MER3DCCArbeitszeit : Vollzeit Join usAufgaben

The Mercedes-Benz Manhattan Dealership Service Lane Team Lead must implement a vehicle pick-up and delivery process within the building in order to optimize convenience and efficiency for dealership Customer, Service Advisors, Technicians and Sales Consultants to support a positive customer experience, increased productivity, customer satisfaction and retention.

The Mercedes-Benz Manhattan Dealership Service Lane Team Lead must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork.

• Coordinate with direct manager and dispatch team on the movement of cars in and out of the dealership on a daily basis
• Manage the flow of customers into the Service Lane, and Service and Sales areas to ensure efficiency and a superior level of service.
• Record client and prospect visits, interests and preferences . Update and maintain customer calendar
• Facilitate resolution of customer issues by acting as liaison with customers. Escalate issues to direct manager that require further attention
• Support direct manager in training of the Concierge team and Valet team on Lane processes and procedures so that they can respond timely, appropriately and professionally to customers and dealership team needs.
• Collaborate with Supervisor to increase productivity within the team and to implement an optimum pick-up and delivery process and recognize department issues and / or opportunities.
• Support Service Manager in overseeing Service Advisor team so that they respond timely, appropriately and professionally to the needs of their customers.
• Emphasize the importance of positive and enthusiastic behavior before, during and after every encounter with every visitor at the Dealership.
• Track and monitor Concierge team and Valet team performance
• Implement a vehicle pickup and delivery process to maximize convenience for customers, increasing the customer experience, efficiency and productivity.
• Research new technologies, develop strategies and implement processes to decrease wait-time and increase speed at retrieving and dropping off vehicles at their final destination.
• Maintain inventory list and vehicle locations in the Service shop
• Assist direct manager with recognizing department issues and / or opportunities.
• Maintain a clean and safe work area

The pay range for this position is $ - $ per hour.

Qualifikationen

• High School Diploma (GED) or equivalent work experience.
• 2+ years of Service experience in high-end vehicle dealership
• Other languages a plus
• Customer Service experience
• Ability to withstand the physical requirements of the position
• Ability to commute to and from Manhattan dealership

BenefitsGute An bindungPark platz

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