Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Job details
Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.
This Jobot Job is hosted by Michaela Finn.
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary : $150,000 - $175,000 per year
A Bit About Us
Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.
Why join us?
- Competitive Salary
- Bonus - up to $30K
- 401k
- Dental / Medical Benefits
- Fully Remote with 25% travel
Job Details
We are a leading player in the technology industry and are seeking a dynamic, experienced, and strategic leader to join our team as the VP of Customer Success.
The successful candidate will be responsible for leading and managing our customer success team to ensure the highest levels of customer satisfaction, retention, and growth.
This role requires someone with a deep understanding of the edtech or higher education industry, SaaS experience, and a strong background in customer-facing organizations.
It involves working closely with our sales team and driving post-sale customer interactions.
Responsibilities
- Develop and implement customer success strategies that drive customer loyalty, retention, and revenue growth.
- Lead and manage the customer success team to deliver exceptional customer service and support.
- Collaborate with the sales team to ensure smooth transitions from sales to customer success, maximizing value for both the customer and the company.
- Establish key performance indicators to measure and improve customer satisfaction and success.
- Develop and maintain strong relationships with key customers, understanding their needs, and ensuring their success with our products and services.
- Stay updated with the latest trends and developments in the edtech / higher education industry and SaaS, and leverage this knowledge to drive customer success.
Qualifications
- Minimum of 10 years of experience in customer-facing organizations, with at least 5 years in a leadership role.
- Proven experience in the edtech or higher education industry.
- Extensive experience with SaaS, including knowledge of SaaS metrics and how to drive customer success in a SaaS environment.
- Solid experience in post-sale and sales, with a proven track record of driving customer retention and growth.
- Experience with BPO and contact center operations, with a deep understanding of call center dynamics.
- Exceptional leadership skills, with the ability to inspire and motivate a team to deliver exceptional performance.
- Excellent communication and relationship-building skills, with the ability to engage with customers at all levels.
- Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective customer success strategies.
- Bachelor's degree in Business, Marketing, or a related field. An MBA or equivalent advanced degree would be a plus.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
J-18808-Ljbffr
VP of Customer Success
The successful candidate will be responsible for leading and managing our customer success team to ensure the highest levels of customer satisfaction, retention, and growth. We are a leading player in the technology industry and are seeking a dynamic, experienced, and strategic leader to join our te...
Vice President Of Technology Strategy
Parsons is seeking a dynamic Vice President of Technology Strategy to join our Defense and Intelligence (D&I) team. As a Vice President of Technology Strategy, you will:**. This position reports to the Senior Vice President of High Consequence Missions (HCM) within Parsons D&I. Our diverse, intellig...
Real Estate Director Of Operations
If you have a proven track record of enhancing organizations through effective back-end support, this role is perfect for you Responsibilities: Manage the administrative side of the listing process from pre-listing to contract Implement and improve all systems for the listing and closing process ...
Vice President, Head of Marketing
Sentara Health is recruiting a Vice President, Head of Marketing!. Sentara Health, a nationally recognized and highly regarded integrated health care delivery system based in Virginia Beach, VA, is seeking an experienced leader to serve as Vice President, Head of Marketing. The Vice President, Head ...
Janitorial Senior Operations Manager - Full-Time
Seinor Operations Manager, Manager, Janitorial. YOUR DAY AS A SENIOR OPERATIONS MANAGER:. Proven expertise in janitorial or facilities services operations management. Proficiency in utilizing technology to streamline janitorial operations. ...
Director of Operations - TR101
As the Director of Operations you’ll lead the operations for multiple locations with full P&L oversight, set the standards, culture, and expectations for the other leaders in our company. LeapBrands is looking to fill a Director of Operations position. As the Director of Operations you must know...
Operations Manager
District Manager - $70,500 stock option, Division Manager - $87,000 stock option. As a Unit Manager, you’re in charge of your own restaurant. Waffle House company- wide first year income averages: Unit Manager (1 restaurant) $63,000-$80000. District Manager (2-3 restaurants) $83,000 - $113,000, aver...
Account Service Manager
Provides strategic planning and account management for large accounts. Manages the new and renewal implementation process for accounts. Maintains ongoing account relationships at multiple levels throughout the customers' organizations. Experience with project management or account management. ...
Product Operations Manager
We seek a highly motivated and detail-oriented Product Operations Manager to join our dynamic team. Collaborate with cross-functional teams, including Product Management, Engineering, Design, Marketing, and Sales, to develop and execute product operations strategies. Monitor key performance indicato...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...