Job Type
Full-time
Description
Manage / ensure collection of accurate data related to appointment scheduling, registration, financial transactions, document scanning, and detailed messaging utilizing excellent customer service skills and professionalism.
Reception Responsibilities
- Greet patients upon entry to the building
- Collect patient payments when payment is required; issues payment receipt
- Initiate patient flow process by correct placement of chart for appointment services
- Work with clinical staff to ensure timely patient flow throughout the clinic
- Act as a liaison between patients, patient's representative, physicians, and other staff members
- Balance cash drawer and complete daily ledger for all incoming monies
- Help keep reception area and work areas neat and clean
- Ensure that follow up appointments are scheduled
- Proper documentation of missed, cancelled, and non-rescheduled appointments
- Separate and distribute incoming faxes and mail
- Relay orders for outside diagnostic studies and referrals
- Obtain any necessary authorizations for outgoing services
- Perform other clerical tasks as assigned
Call Center Responsibilities
- Answer incoming phone calls with standard greeting and identification in a courteous and professional manner
- Receive and convey messages in writing, verbally and electronically
- Assist in patient scheduling and rescheduling needs
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Direct calls to proper extensions and / or voice mail or takes messages, as required
Medical Record Responsibilities
- Scan and index patient records into EMR system
- Print appointment paperwork
- Manage fax press
Requirements
Position Requirements
- High school diploma or equivalent
- Ability to speak, read, and write English
- Ability to calculate basic math
- Strong communication and interpersonal skills
- Basic computer skills / knowledge and keyboarding skills
- Ability to multi-task and think critically
- Ability to work independently or as a team
Physical Requirements
- Ability to stand, walk or sit for an extended period of time
- Requires frequent bending, squatting, stooping or stretching
- Ability to reach by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
- Vision and hearing within normal parameters to perform job requirements
- Ability to lift up to 20 pounds without assistance
- Possess physical agility to respond in a quick manner and appropriately to respond to unexpected patient and family safety needs
Customer Service
- Professional communication with patients, families, physicians and institutional departments to achieve optimal urological care delivery as directed
- Provides for timely communication to patients, families, physicians, and other staff members
- Recognizes and reports circumstances and situations not achieving patient / family satisfaction
- Recognizes and reports communication issues personally and emergently with issues of urgency or potentially requiring managerial or administrative intervention
Technology
- Provide for documentation electronic environment following established protocols
- Ensure responsibility of current passwords for required institutions and facilities
Safety
- Follow safety standards in all aspects of performance of the above essential functions
- Follow standard precautions in the provision of patient care and implements other infection control measures as necessary
- Reports / documents unexpected occurrences involving patients and others as appropriate
- Follows facility specific emergency and disaster preparedness plans
Administrative Competencies
- Protects patients' rights by maintaining confidentiality of personal and financial information in accordance with HIPAA guidelines / regulations
- Maintains attire standards of the departmental dress code
- Observes and respects the confidentiality of information in regards to patients, doctors, and fellow employees
- Cross trained to primary tasks of medical records
- Maintains operations by following policies and procedures; reporting needed changes
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