Customer Experience Coordinator

TJX Companies, Inc.
Johnson City, TN, US
Full-time

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun.

Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes : TJ Maxx Store 0156 2116 Roan Street Suite 2b Johnson

City : TN 37601

Opportunity : Contribute To The Growth Of Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.

Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We Are Looking For : You!

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
  • Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts;
  • pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match;
  • medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick;

auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

This position has a starting pay range of $13.00 to $13.50 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail.

Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : TJ Maxx Store 0156 2116 Roan Street Suite 2b Johnson City TN 37601

27 days ago
Related jobs
TJX Companies, Inc.
Johnson City, Tennessee

Addresses customer concerns and issues promptly, ensuring a positive customer experience. Responsible for promoting an excellent customer experience. Creates a positive internal and external customer experience. Trains and coaches Associates on personalizing the customer experience while promoting l...

Promoted
American Consumer Panels
Elizabethton, Tennessee
Remote

...

Indotronix International Corporation
Tennessee

Administrative Services Assistant , Tennessee, United States | Posted: 6/24/2024. Summary: under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. An employe...

Staff Pro
Gray, Tennessee

Immediate need for Administrative Assistant who likes to handle a variety of tasks. ...

BWX Technologies
Erwin, Tennessee

Administrative Assistant 2 -  Nuclear Fuel Services (BWXT)  -  Erwin, TN. Attend to many of the necessary administrative duties to allow the department's technical and managerial personnel to better focus their attention on achieving the mission of the department. ...

Concentrix
USA, TN, Work, at, Home
Remote

Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative (Bilingual: Spanish and English). ...

City of Johnson City
Johnson City, Tennessee

The City of Johnson City, Tennessee is accepting online applications for a Part-time Receptionist at the Memorial Park Community Center to work 20 hours per week primarily nights and weekends. ...

Software Technology Inc
TN, United States

Description2" jade_visible="true"> <p>73162 Job Code 73162 Summary: under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. An employ...

Confidential - Wealth Management
TN, United States

You're an accomplished Administrative Assistant with solid tenures that thrives in roles that blend customer service and administrative skills. Career Growth Opportunity for a Strong Administrative Assistant!. Perfect opportunity for a strong Administrative Assistant to step up and grow a career in ...

i2 Group Inc.
Tennessee, United States
Remote

As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...