Customer Service Specialist, Freight Operations, Road US

Time Type : Full Time

Full Time

Summary

The Customer Service Specialist, Freight Operations is an integral part of the Road US team’s freight brokerage operations and is responsible for both customer and carrier facing service.

They are responsible for ensuring and providing timely workflow tools and information including pricing approvals, negotiating with transportation providers to obtain the best rates and services, and troubleshooting any operational issues that may arise.

They assist with developing the branch’s house accounts, building relationships with carriers and overseeing the flow of communication from carrier to client regarding all aspects of the account.

Duties & Responsibilities

• Monitors, sustains, and grows opportunities within the branch’s house accounts.
• Works directly with customers on the receipt and processing of transportation requirement requests.
• Examines customer requests to provide best service options and pricing available.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Ensures customer expectations are met or exceeded by completing accurate and timely scheduling / dispatching for all modes of transportation.
• Regularly monitors market pricing and adjusts pricing to carriers as needed.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Measures and monitors carrier’s service levels to ensure benchmarking is tracked within our TMS system.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date information is being obtained from providers and conveyed to customers and / or Key Account Managers.
• Obtains carrier paperwork in order to close out shipments in a timely manner.
• Executes problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing effective solutions.
• Prepares and distributes load-build reports for customers and carriers.
• Other duties and project work as assigned by manager.

Minimum Required Qualifications

Education and / or Experience

• High School diploma.
• 2 years’ experience in logistics, transportation brokerage, or related field.

Skills, Knowledge & Abilities

Computer Skills

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Position requires strong mathematical skills for pricing and negotiating.

Other Skills

• Superior leadership skills and ability to build and cultivate strong relationships.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person.
• Strong prioritization skills and works with a sense of urgency.
• Proficiency in using a Windows-based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.

Preferred Qualifications

Education and / or Experience

• College degree in Logistics or Supply Chain Management.
• 5 years’ industry experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and / or moves objects up to 10 pounds.

Specific vision requirements of this job include close vision and distance vision.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.

The noise level in the work environment is usually low to moderate.

Other Information

Able to travel as needed up to 5%.

For this position, the expected base pay is : $47,000 - $64,000 / Annual . Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources.

DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.