Medicare Broker Manager - Los Angeles County

Description

• Accountable for driving and achieving company defined distribution channel sales goals and objectives.
• Executes market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent broker base.
• Achieves established health plan broker sales goal through management of assigned block of brokers.
• Utilizes a variety of tactics including face-to-face, webinar, and telephonic interactions to achieve goals.
• Prospects for and recruits new brokers through collaboration with National and Direct agency relationships or through broker marketing activities targeted direct to the brokers.
• Achieves ample market coverage through persistent recruiting activities.
• Identifies and develops local preferred brokers to support the attainment of health plan goals.
• Onboards new brokers by supporting their navigation of contracting, certification, and initial and recurrent training requirements.
• Provides leadership for annual broker certification requirements. Communicates with local agents and agencies as to the annual training and testing requirements.

Outreach to brokers and agencies to drive ready to sell status in preparation for the upcoming AEP and new year.

• Ensures agent Ready to Sell (RTS) status.
• Develops relationships with and inspires brokers to be consistent Aetna producers.
• Documents key broker interactions and profile data in Sales Force.
• Assists brokers with processes and contacts related to member service, broker self-service tools and escalations if needed.
• Monitors all state, federal and health plan guidelines and ensures adherence to all CMS, Aetna, State, Federal and health plan regulatory requirements.
• Fulfills and documents required agent monitoring; follows through with agent oversight watchlist requirements; coordinates response to broker related complaints.
• Works closely with Community Lead Generators to establish grassroots marketing with key elected and trusted brokers.
• Works closely with IPA's / Medical Groups we contract with locally.
• Collaborates internally with other area Broker Managers, Sales Administration Managers and Operations.

Required Qualifications

• 5 years Medicare sales and Broker Development experience.
• Ability to use standard corporate software packages and corporate applications (Sales Force and Tableau among others).
• Ability to communicate effectively at all levels internally and externally as well as in-person and virtually.
• Excellent written and verbal communication skills.
• Very strong presentation skills with the ability to present for an extended period of time.
• Appropriate state licensure to sell insurance as required, annual Medicare certification is required.
• Ability and willingness to travel within Los Angeles and greater Southern California area when needed.

Preferred Qualifications

• Bilingual skills are a plus.
• 2+ years experience at another major Health Plan a plus.

Education Bachelor’s degree or equivalent work experience.

Pay Range

The typical pay range for this role is :

$63,400.00 - $132,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.