Role Overview
The Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him / her promptly and efficiently.
Job Responsibilities
- Provides technical support for Infrastructure items and NXP devices within a defined scope. (i.e., data centers, telecommunication rooms, telephony, and PCs)
- Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
- Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
- Collaborate with other IT team members when the problem is beyond his / her capabilities or scope of work.
- Provide a positive customer experience while addressing client issues, concerns, or questions.
- Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.
Technical skills
- 3+ years of experience in IT on-site support activities.
- O365 Experience
- MAC Experience.
- SharePoint Experience.
- Linux Experience.
- Advanced knowledge of :
- Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)
- Windows operating system and applications
- Authentication services
- IT Management Systems (i.e., ServiceNow)
- General knowledge of :
- Datacenters and telecommunication infrastructure
- Fixed telephony systems
- Network Infrastructure
Soft skills
- Good verbal communication skills to explain technical problems and solutions to non-technical people.
- Patience, Empathy, and Understanding of problems and concerns of non-technical clients.
- Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
- Friendly, cordial, and professional attitude
Notes :
- The job requires 100% On-Site presence during business hours.
- The job is subject to Company / Area dress code.
- The job requires flexibility in the workspace assignment (Building and Room within the same site)
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