Manager of Intake (Registered Nurse) for Home Health

Healthcare Facility -

Manager of Intake (Registered Nurse) for Home Health

Hampton, Virginia

Job Summary : The Manager of Intake is responsible for overseeing the intake process for new patient referrals and admissions within a home health company.

This role involves managing a team that processes patient referrals, ensuring clinical appropriateness, verifying insurance coverage, and coordinating with various healthcare providers to facilitate smooth onboarding.

This position requires a Registered Nurse (RN) credential due to the clinical assessment needs and understanding of home health regulations, including Medicare requirements.

Key Responsibilities :

1. Intake Process Management

• Lead and oversee the intake team to ensure timely processing of patient referrals.
• Review and assess each referral for clinical eligibility and appropriateness for home health services.
• Establish and maintain policies and protocols for the intake process to ensure compliance with healthcare regulations.

2. Clinical Oversight and Quality Assurance

• Evaluate patient care needs in coordination with the clinical team, ensuring the company can meet the specific care requirements of each referral.
• Provide clinical guidance to intake team members on identifying appropriate care plans and service offerings based on patient conditions.
• Ensure all intake records are accurate, complete, and compliant with state, federal, and company standards.

3. Coordination with Healthcare Providers and Case Managers

• Act as the primary point of contact for referral sources, including hospitals, physicians, and case managers.
• Collaborate with care coordinators to facilitate a seamless transition from hospital or facility to home care.
• Liaise with insurance providers to verify coverage and address authorization requirements for services.

4. Team Leadership and Development

• Train and mentor intake staff, including nurses and administrative personnel, to understand home health protocols, regulations, and patient care standards.
• Conduct regular performance evaluations, provide feedback, and implement professional development initiatives to enhance team skills.

5. Data Reporting and Process Improvement

• Monitor and report on intake metrics such as referral conversion rates, patient satisfaction, and response times.
• Implement continuous improvement initiatives to optimize the intake workflow and enhance the patient experience.

Qualifications :

• Education : Active RN license in good standing. BSN preferred.
• Experience : Minimum of 5 years of nursing experience, preferably in home health or a related field, with at least 2 years in a supervisory or management role.
• Skills :
• Strong understanding of Medicare regulations, home health standards, and insurance authorization.
• Excellent communication skills for interacting with patients, families, referral sources, and internal teams.
• Proficiency in healthcare software for managing patient information and intake records.

Competencies :

• Attention to detail, empathy for patient needs, critical thinking, and a proactive approach to addressing intake challenges.
• Ability to lead and inspire a team with a focus on delivering quality patient care in a compliant, efficient manner.

Job type : Full-Time

Pay : Up to $90,000.00 per year