Resident Relations Coordinator

Job Description

Job Description

Resident Relations Coordinator

Rose Valley Management is looking to hire a Resident Relations Coordinator to join our team!

BENEFITS OF WORKING AT ROSE VALLEY :

• Opportunities for monthly commissions
• Health, Dental and Vision Insurance
• Flexible Spending Account
• Health Spending Account
• Commuter Benefits
• Generous PTO package
• 401K after 1 year of service with a company match
• 100's of discounts on car rentals, hotels, amusement parks, and more
• Additional perks throughout the year including maintenance appreciation month, apartment onsite teams’ day, and many more

DUTIES AND RESPONSIBILITES :

Community Development

• Help create a community atmosphere within the property
• Implement creative social activities to develop positive relationships among residents
• Promote a positive image of ownership, property, and managing agent to residents and the surrounding community
• Promote an effective communications system
• Establish and maintain positive resident relations
• Encourage resident participation in the community events
• Assist in maintaining resident referral networks
• Establish and maintain an information packet on the local area for newcomers

Planning

• Recommend policies and procedures to the Community Manager
• Send appropriate notes to residents as directed by the budget and Community Manager
• Prepare activities according to budget and resident retention needs
• Coordinate community events with the site staff
• Actively promote community participation
• Prepare property newsletter (if applicable)
• Prepare internal and external advertisement for events
• Ensure the quality of marketing and collateral materials
• Review all advertising for accuracy and effectiveness
• Negotiate and recommend contracts for applicable products and services to the Community Manager
• Attend scheduled owner’s meetings, staff meetings and resident meetings as required
• Pursue educational opportunities to keep abreast of industry issues

Customer Service

• Give prompt, personal attention and assistance to incoming and current residents encountering housing-related problems
• Receive and report service calls promptly
• Review outside and intra-company correspondence
• Assist in responding to prospective resident complaints as directed by the Community Manager
• Close out maintenance work orders and follow-up with residents to ensure satisfaction

Lease Processing

• Complete lease renewal paperwork in accordance with company policies as needed
• Maintain use of lease application criteria
• Prepare accurate lease packages in a timely manner as needed
• Assist residents with lease renewal signing

Administration

• Contact all residents tendering a notice to vacate to ascertain their reason for vacating and attempt to have them rescind their notice
• Building inspection inspect to ensure safety and quality
• Prepare resident / prospect correspondence as needed
• Maintain general office files
• Assist in preparation of weekly reports
• Assist Community Manager in completion of special projects as necessary
• Complete other duties assigned by supervisory personnel

QUALIFICATIONS :

• High school diploma or equivalent.
• A current and valid Driver’s License.
• 1-3 years of related experience preferably in residential property management.
• Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
• The ability to multi-task and maintain a professional appearance and demeanor.
• The ability to communicate professionally, calmly, and effectively with prospects, co-workers, residents, vendors, and corporate staff under high pressure situations.
• Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Excellent written and verbal communication skills are required.
• The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed.
• Outstanding interpersonal skills are needed.
• The ability to solve practical problems and employ rational decision-making skills is a must.
• Working knowledge of the Real Page software strongly preferred.

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