Assistant Director, Study Abroad

Reporting to the Director of Education Abroad, the Assistant Director has the lead responsibility for developing and managing summer and semester study abroad programming, including oversight of the overall application process from the initial interest phase.

Key constituents for this position are faculty, students, internal staff, and external partners. This position will be assigned staff to support these initiatives which include advising students through the process of enrollment, matriculation, preparation, and participation in the program.

This position works directly with LMU faculty members, partner institutions, and relevant LMU offices to ensure the success of the programs, and the students’ experiences on those programs.

The position is responsible for maintaining complete student records and ensuring compliance with all LMU policies and processes.

Position Specific Responsibilities / Accountabilities

• 1. Works with Director of Education Abroad to develop and implement a comprehensive approach for Study Abroad programming that directly aligns with the university’s mission;
• Seek, establish, and maintain relationships fostering trust, respect, and confidence between Study Abroad and internal and external constituents;
• Ensure all credit-bearing international education initiatives meet institutional expectations, norms, and best practices;

conduct program evaluations.

2. Develop and manage policies and procedures based on best practice’ research; develop approaches to enhance student access, promote services, and maintain student satisfaction of programming (assessment);

ensure that all Study Abroad program information, brochure pages, and communications are current and accessible; ensure full compliance (legal, risk management, policy, etc.

for all Study Abroad programs offered.

3. Oversee student advising process utilizing current systems to provide student access to academic and programmatic information efficiently and effectively to ensure students can identify programs in accordance with their academic and career goals;

Provide resources for site-specific details including : flight and arrival information, course selection and registration, immigration requirements and processes, pertinent health and safety information.

Develop and deliver orientations and related programming in collaboration with program faculty and staff leaders as appropriate.

4. Oversee student application process utilizing current systems to improve student accessibility and process efficiencies.

Ensure compliance with LMU policies and procedures for all applications to programs in the portfolio. Process and review completed applications and make recommendations for acceptance according to office protocols and faculty recommendation.

5. Support the management of financial functions such as budget, billing, accounting, and enrollment management; facilitate scholarship awards and initial advising regarding financial aid and provide guidance regarding campus resources for academic and financial planning;

conduct program evaluations.

6. Develop and oversee marketing plans, outreach and awareness efforts, event planning, including returnee engagement. Additionally provide support for the larger International Programs and Partnership team as needed.

7. Manage the training, evaluating, developing and motivating of staff.

8. In coordination with the International Program and Partnership team, assist with risk and crisis management. Provide support to students and faculty around student health and adjustment issues, academic issues, and other onsite concerns.

Oversee responses for questions and concerns from students, their family members, and other constituents as appropriate.

9. Maintain knowledge of current trends, resources, and standards of good practice for professional management of Study Abroad programs.

Attend relevant professional conferences as recommended by the Director of Education Abroad and Director of Global Learning.

10. Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.

Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

Typically a Master’s degree in a related area and proven personnel management experience in a higher education setting.

Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation / policy changes.

• Minimum 4 years of increasingly complex management experience in an academic environment. Some experience living, working, or studying abroad preferred or deep familiarity with university-level Study Abroad program administration.
• Strong proficiency in Microsoft Office application suite, especially Excel. Experience in database management, data analysis, and statistical reporting.

Proficiency with Terra Dotta software system preferred.

• Exceptional organizational skills and attention to detail.
• Ability to use initiative, independent judgment, tact, and diplomacy.
• Ability to organize and prioritize multiple complex tasks and projects both independently and collaboratively in a fast-paced environment, including excellent follow-up and attention to detail
• Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating complex, highly technical information.
• Ability to create and give effective presentations, establish appropriate office and recordkeeping procedures, generate appropriate documents, reports, and correspondence in a timely manner.
• Proven ability to work effectively with other staff members, administrators, faculty, students, parents, and other stakeholders in Study Abroad Office programs.
• Ability to work and communicate effectively with people from other cultural backgrounds or environments.
• LMU is dedicated to Diversity, Equity, and Inclusion with the goal to actively cultivate an anti-racist institutional climate that supports inclusive excellence and fights systemic oppression.

Successful candidates will be dedicated to challenging themselves and their colleagues to be actively anti-racist and work toward greater diversity, equity, and inclusion in the profession.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

HERC# #HEJ#

Staff Regular

Salary range

$66,560.00 - $87,776.00 Salary commensurate with education and experience.Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society.

LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law.

We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)