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Head of Customer Success

VirtualVocations
El Cajon, California, United States
Full-time

A company is looking for a Head of Customer Success to lead their Customer Success team.Key ResponsibilitiesLead, mentor, and develop a high-performing Customer Success teamDevelop and implement strategies to maximize customer retention and satisfactionTrack and analyze customer data to inform decision-making and report on customer healthRequired Qualifications5-7+ years of experience in customer success or account management, with at least 4 years in a leadership roleProven experience in managing and scaling customer success teams in a SaaS or technology-driven environmentStrong understanding of customer success metrics and KPIsProficiency in customer success platforms and relevant toolsExperience in driving customer satisfaction and retention

4 days ago
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