Head of Strategic Customer Supply Chain Planning

Description

As the Head of Strategic Customer Supply Chain Planning, you will be responsible for developing and implementing supply chain strategies to meet customer demands efficiently and effectively.

You will lead a team in optimizing the flow of products from origin to customers while ensuring cost-effectiveness and maintaining high service levels.

Responsibilities

Strategic Supply Chain Planning : Develop and execute strategic plans to optimize the supply chain network, ensuring alignment with business objectives and customer requirements.

Identify opportunities for improvement and implement initiatives to enhance supply chain efficiency and responsiveness.

Customer Collaboration : Collaborate closely with key customers to understand their supply chain requirements, including demand forecasts, inventory management, and delivery preferences.

Develop tailored supply chain solutions to meet customer needs and enhance satisfaction.

Customer Relationship Management : Build and manage the day-to-day business relationships with ResMed’s Strategic customers.

Provide creative insights to identify business opportunities that are critical to mutual success

Demand Planning and Forecasting : Lead demand planning activities to accurately forecast customer demand and optimize inventory levels.

Utilize forecasting models, market trends, and customer insights to anticipate demand fluctuations so we can plan production and procurement accordingly.

Inventory Management : Develop inventory strategies to minimize stockouts, excess inventory, and obsolescence while maintaining high service levels.

Implement inventory optimization techniques, such as safety stock management and demand-driven replenishment, to balance inventory costs with customer service requirements.

Logistics and Distribution : Optimize logistics and distribution processes to ensure timely and cost-effective delivery of products to customers.

Evaluate transportation modes, warehouse locations, and distribution channels to maximize efficiency and reduce lead times.

Performance Monitoring and Continuous Improvement : Establish key performance indicators (KPIs) to measure supply chain performance and customer service levels.

Monitor KPIs regularly, analyze performance data, and identify opportunities for improvement. Implement process enhancements and best practices to drive continuous improvement in supply chain operations.

Stakeholder Management : Effectively partner and collaborate with senior business leaders across ResMed to ensure customer engagement is aligned to commercial strategies in alignment with ResMed’s strategic and financial business goals.

Qualifications

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field. Master’s degree preferred.
• 7+ Years of experience in supply chain planning, logistics, or operations management, with a focus on customer-facing roles.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and drive data-driven decisions.
• Experience driving transformational initiatives, with a track record of successfully implementing process improvements and driving change.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
• Leadership experience, including the ability to lead cross-functional teams, influence stakeholders, and drive change initiatives.
• Familiarity with supply chain management systems (e.g., ERP, WMS, TMS) and advanced planning tools.
• Knowledge of supply chain best practices, industry trends, and emerging technologies.

HEAD OF STRATEGIC CUSTOMER PLANNING TALENT OVERLAY

Strategic Thinker :

• Ability to think strategically and develop long-term supply chain plans aligned with business goals and customer needs.
• Must be able to anticipate market trends, industry disruptions, and customer demands to proactively adjust supply chain strategies.

Customer-Centric Focus :

• Passion for understanding customer needs and delivering exceptional service.
• Ability to empathize with customers and develop supply chain solutions that enhance their experience while balancing cost considerations.

Innovative Problem-Solver :

• Creative thinker with a track record of identifying innovative solutions to complex supply chain challenges.
• Must be able to think outside the box and explore new technologies, processes, and partnerships to drive continuous improvement.

Collaborative Leadership :

• Strong leadership skills with the ability to inspire and motivate cross-functional teams.
• Must be able to foster a culture of collaboration, accountability, and continuous learning within the supply chain organization.

Change Management Expertise :

• Experience leading organizational change initiatives and driving adoption of new processes, systems, and ways of working.
• Must be able to effectively communicate the rationale for change, address resistance, and ensure successful implementation.

Data-Driven Decision-Making :

Proficiency in data analysis and interpretation to inform supply chain decisions. Must be able to leverage data analytics tools and techniques to derive actionable insights, optimize processes, and drive performance improvements.

Adaptability and Resilience :

• Ability to thrive in a fast-paced, dynamic environment with evolving customer demands and market conditions.
• Must be adaptable and resilient in the face of uncertainty, able to pivot quickly and effectively to address changing priorities.

Continuous Learner :

• Commitment to personal and professional growth, with a willingness to stay abreast of industry trends, best practices, and emerging technologies in supply chain management.
• Must be proactive in seeking out learning opportunities and sharing knowledge with others.

Joining us is more than saying yes to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.

Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you, apply now! We commit to respond to every applicant.